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Really Really bad, software looks easy to use has plenty of bugs and issues here and there that you will discover on the long term. Our current issue is that DHL shipments will never work in DDP mode. So end customers will always be charged for taxes whatever terms you select (DDU / DDP) . Please BE AWARE that if you have an issue, the dev team will never fix it.
Thanks for your feedback. Our team would like to look into this for your and help you reach a resolution. Please get in touch with us at support@ easyship.com.
Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well.
I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??
Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion.
Our Support Team have tried reaching out to you via email but haven't heard back yet. Please reach out to us so our team can look into this for you as a matter of priority.
Signed up and had issues connecting Aus Post ParcelSend, was advised that they do not support eParcel / ParcelSend, only MyPost Business.
They refuse to cancel the first month subscription fee quoting "policy", so I'm being charged $150 even though they are unable to provide the service needed.
Businesses that are willing to spend $150/month on this app are likely above band 5 and most likely on eParcel, not MyPost Business.
Pretty unethical imo
Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion.
Our Support Team have reached out to you via email to investigate this matter. Please don't hesitate to contact our team whilst we look into this as a matter of priority.
Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.
Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.
Thank you for your patience and understanding.
Thanks,
Ben (Marketing @Easyship)
When the package lost, Easyship didn't get positive response and following up actions on the case, even I've sent several emails to support@easyship.com
Hi,
We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.
Best,
Ben (Marketing @Easyship)
I would definiely recommend not to use. They charge you for basic features other softwares offer for free. They incentivize you with a 30$ credit if you connect your shopify store but you don't actually receive the credit. Support is literally non-existent. Sent 3 messages only got 1 reply 3 days later.
Hi,
We tried reaching out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.
Best,
Ben (Marketing @Easyship)
What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.
The issues with Easyship, like missed parcel pickups and unresponsive support, have a detrimental impact on the last mile of our business. Delays and uncertainties in parcel collection can lead to missed delivery windows and dissatisfied customers, ultimately harming our business reputation. Addressing these problems is essential for maintaining the efficiency and reliability of our last-mile operations.
As a user experience there is many way this can be improved such as the user experience and the billing layout.
The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform.
Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much.
Overall experience is bad and not ideal as many improvement is needed in many areas.
Hi,
Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.
Please contact us with your account details so we can resolve this matter promptly.
Thank you for your patience.
Best,
Ben (Marketing @Easyship)
Extremely poor customer service. Absolutely do not recommend. First of all, the app does not inform you that you need to upgrade to Shopify Pro or Advanced to be able to use features on their app (the courier fees showing up on your website). You find this out after paying for the app. I contacted support to receive a refund because this was the only reason I downloaded the app and they refused to refund me even though I had just signed up and have not and will not use any features on the app. I will be contacting my bank for my money back but everyone be aware of this if you are thinking of downloading.
Thanks for your feedback and we're sorry to hear that you haven't had a positive experience. Unfortunately, third-party calculated rates with Shopify are only available for Shopify Pro and Advanced users, and is a restriction imposed by Shopify, not Easyship. Our team have reached out to you to look into a resolution, so please contact us at your earliest.
Best,
Team Easyship