Recensioni (448)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 79% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 11% delle recensioni ha 1 stelle
Data modifica: 12 agosto 2024

UPDATE : 1 star cause 0 isn't an option
I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made.

When I reached out for help, the response was dismissive and unhelpful. My ...

Les Sultanas
Francia
Circa 3 anni di utilizzo dell’app
Easyship ha risposto 20 marzo 2023

Hi there,

Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.

We've been trying to reach out to you in an ...

Data modifica: 22 novembre 2018

DO NOT USE THIS APP, I MOVE TO FRANCE I ASK THEM TO REFUND MY CREDIT OF 100 DOLLARD, BECAUSE THEY DONT WORK IN EUROPE, SO THEY CLOSE MY ACCOUNT AND DID EVEN TELL ME AND NEVER REFUND MY CREDIT, THE CREDIT THERE I PUT WAS FOR SHIPPING TO MY CLIENTS, I HAVE MORE THEN 300 CLIENTS THERE I CAN NOT HAVE HAVE HISTORIC OF SHIPPING FOR PAYE MY TAXE AND LOOSE A LOT OF CUSTOMERS, HOW DEAR THEY CLOSE MY ...

Victoria Luxury Silk
Francia
Quasi 3 anni di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

HI,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

Data modifica: 9 febbraio 2023

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try ...

ART Phenomena
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Easyship ha risposto 20 marzo 2023

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a ...

31 marzo 2020

I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!

Pabebaby
RAS di Hong Kong
Oltre 2 anni di utilizzo dell’app
Easyship ha risposto 13 maggio 2020

Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently.

Due to the ongoing COVID 19 situation, we are experiencing an ...

13 settembre 2019

I agree with the feedback left by DreamCastle. It takes three months for the billing from FedEx to be updated to Easyship billing. I am charged when creating labels one amount based upon the actual weight and box dimensions when shipping to the customers. Three months later a bill arrives with numerous adjustments to the shipments and in most cases, and to no surprised, the actual and (true) ...

CTDC
Stati Uniti
Circa 2 anni di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

23 marzo 2019

I used easyship service to ship out my KickStarter parcels from Singapore to US. After about 3 months, I was billed for almost $300 due to discrepancies in the parcel sizes and weight. If you want to be fair to your customer, do a check during the collection of the parcels, not billing your customer AFTER 3 MONTHS of the shipment. What guarantee do you have that the parcels does not distort in ...

DreamCastle
Singapore
Circa 2 anni di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

28 giugno 2020

Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.

A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.

The only reason the platform works for me a little ...

TSH Jewelry
RAS di Hong Kong
Circa 2 anni di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi Anicha,

We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A ...

24 aprile 2023

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the ...

Kutuu Wholesale
Regno Unito
Quasi 2 anni di utilizzo dell’app
27 luglio 2020

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order ...

Jasper Home Living
Australia
Oltre un anno di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi Louisa,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

Data modifica: 9 aprile 2022

Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for ...

Roseraie Gal
RAS di Hong Kong
Oltre un anno di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...