Recensioni (448)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 79% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 11% delle recensioni ha 1 stelle
Data modifica: 16 settembre 2019

UPDATED REVIEW: HIDDEN FEES! BEWARE! The app has started charging shippers "residential fees" which are never disclosed beforehand. Easy ship obviously realized their mistake and started adding a "residential fee" option before checkout to make it easier, but then they discontinued this feature and I am being charged these hidden fees again! This is absolutely ridiculous.

Veiled Collection
Stati Uniti
Oltre un anno di utilizzo dell’app
Easyship ha risposto 23 dicembre 2019

Hi there,

Thanks for taking the time to provide your feedback and I'm sorry there has been some confusion about Residential Fees.

Couriers may charge an additional ...

15 novembre 2022

I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the ...

We Wear Liberty
Regno Unito
Oltre un anno di utilizzo dell’app
Easyship ha risposto 9 gennaio 2023

Thank you for providing your feedback, we're always keen to learn from our users about how we can improve our service.

We've tried to reach out to you several times over the ...

Data modifica: 7 maggio 2023

Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package.

Looking into a replacement shipping service as we speak.

Huni Bunny Shop
Stati Uniti
Oltre un anno di utilizzo dell’app
Easyship ha risposto 31 maggio 2023

Hi there,

Thanks for your review. We have made changes to our subscription model but at the same time, we don't want anyone to stop using our app!

We've made some changes ...

23 febbraio 2021

The app has so many problems, and the customer support team seems never care solving them, after sharing my problem with the team, they didn't got back with the right answers,

Alieva
Stati Uniti
Circa un anno di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

2 febbraio 2022

They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!

Our Baby Nursery
Australia
11 mesi di utilizzo dell’app
Easyship ha risposto 21 aprile 2022

Thank you for providing your feedback.

We have tried to discuss this with you via email but we have not received a response, please feel free to get back to us to discuss ...

4 gennaio 2021

DO NOT BOTHER with this waste of time shipping middle man. Over 75% of all shipments made through them have had problems. Now I know that they are just a middle man acting as agents for courier companies... but therein lies the problem. when you have a problem with your shipment, and I GUARANTEE you will, the only way to contact them is to open a support ticket which takes two days to receive a ...

Party-Pads.com
Canada
11 mesi di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi there,

We reached out to you recentIy and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

26 settembre 2021

customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.

Babyz
Australia
9 mesi di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi there,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

Data modifica: 30 marzo 2020

Horrible shipping solution. Riddled with bugs, it seems like there is a new problem every day. Customer service is unresponsive, or if they do respond they are unable/unwilling to help. Save yourself a giant headache and find a better company to work with.

In response to EasyShip's reply to our comment. We brought up an issue with Amazon integration multiple times, and each time were told that ...

KSResin
Stati Uniti
8 mesi di utilizzo dell’app
Easyship ha risposto 29 marzo 2020

Hi Alex,

Thanks for leaving your feedback and we're sorry about the experience you've had using Easyship.

I appreciate our team have reached out to you on a few occasions in ...

6 settembre 2020

If I could give less than 1-star I would...Horrible experience...and even AFTER A MONTH OF BACK AND FORTH E-MAILS the problem is not resolved!!! DON'T WASTE YOUR TIME...hot mess sums up my experience with this app/company

Oak + Tonic
Canada
3 mesi di utilizzo dell’app
Easyship ha risposto 29 luglio 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

19 dicembre 2019

App is so/so, but the customer service from this provider is terrible. They will lose your parcels, and not honour the insurance claims even after they have admitted fault

Gladiator Fitness
Australia
3 mesi di utilizzo dell’app
Easyship ha risposto 29 marzo 2020

Hi there,

Thanks for taking the time to leave your review, we appreciate any feedback from our customers, good or bad.

In this case, I'm aware that we have tried to contact ...