Easyship ‑ All in One Shipping , 375件のレビュー

総合評価
4.2
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の9%は1つ星です
2023年3月29日

Very good customer support and linkage to the store. Makes things much easier from a fulfillment perspective. Links well with the specific 3PL we are using.

sableflow
アメリカ合衆国
アプリの利用期間:8ヶ月
2023年3月16日

We have been using Easyship over a year. It has been helpful for us and easy to use.

Their customer support has always been helpful as well. There is not a perfect app for everything. Of course sometimes there are bugs, missing parcels and shipment adjustment fee. Customer service do alwasy reply and try to help us the most they could.

In all, very little complain. considering how handy this app has been for our business. Do recommend a try to see if it works for you.

Weber Workshops
アメリカ合衆国
アプリの利用期間:1年以上
Easyshipが返信しました 2023年3月20日

Thank you for the feedback!

It's great that you've had a good experience with our customer support team.

We understand there's always room for improvement and we will continue to strive to be the best shipping app out there.

All the best,

Easyship

2023年3月10日

Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!

WooLash
アメリカ合衆国
アプリの利用期間:4年弱
Easyshipが返信しました 2023年3月20日

Thanks for the feedback!

It's great to hear you've had such a good experience with our customer support team.

We know there are always things we can do better and we're always eager to get our clients' feedback on how we can improve, so please keep it coming!

All the best,

Easyship

2023年3月9日

We have been using Easyship to handle store orders for a while now. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide.

MCDM Productions
アメリカ合衆国
アプリの利用期間:約2年
Easyshipが返信しました 2023年3月20日

Thank you for the review!

It's great to hear you're happy with our service from Conor in particular.

All the best,

Easyship

2023年3月7日

While the app isn't without it's issues, it has been very good for us. It has all the features we need plus some since we ship so many varying sized products. Their customer support has always been solid as well. All in all, very little complain about especially considering how necessary this app has been for our business.

Lethal Gaming Gear
アメリカ合衆国
アプリの利用期間:1年以上
Easyshipが返信しました 2023年3月20日

Thank you for your feedback!

Glad to hear you're happy with our support, and while we understand that we're not perfect, we're doing everything in our power to make sure that one day we will be!

All the best,

Easyship

2023年2月27日

I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.

Les Sultanas
フランス
アプリの利用期間:1年以上
Easyshipが返信しました 2023年3月20日

Hi there,

Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.

We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience!

All the best,

Easyship

2023年2月15日

Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question

sullivansvintage
オーストラリア
アプリの利用期間:3ヶ月
Easyshipが返信しました 2023年3月20日

Hi there,

Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we can turn this around for you!

All the best,

Easyship

2023年2月14日

Easyship is a great addition to our shipping solutions. We receive timely responses, and their team is a pleasure to work with. Their dashboard is straight forward, useful and it gives you access to automations, configurations, and metric analysis. All very helpful tools to have on the back-end of an e commerce site. Truly recommend!

Marchesa
アメリカ合衆国
アプリの利用期間:4年以上
編集日:2023年2月9日

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

ART Phenomena
アメリカ合衆国
アプリの利用期間:1年以上
Easyshipが返信しました 2023年3月20日

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier.

If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared.

We investigated this and we were able to get you a full refund from the courier!

We're glad you're happy with how we resolved this issue and we look forward to you updating your review!

All the best,

Easyship

2023年2月3日

I'm happy so far. I used Easyship app for transition from crowdfunding to ecommerce. I guess shipping process is challenging for small start up teams by default (you are not likely to have dedicated person who knows all ins and outs) so EasyShip was great option for me. Thank you for support.

iContact Camera
アメリカ合衆国
アプリの利用期間:20日
Easyshipが返信しました 2023年3月20日

Thank you for your review!

We're glad we were able to help you get set up and move successfully to e-commerce, the sky is the limit from here!

Kind regards,

Easyship