Easyship ‑ All in One Shipping , 391件のレビュー
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Misleading advertising for Australian stores that this is free to use. If you want to use it with our most common provider, Australia Post, which they say is "your own courier" you have to pay regardless of the number of orders. There are other apps out there that integrate with Australia Post for a third of the price. And even an actual free app called Interparcel which I am now testing.
Hi there,
Thank you for taking the time to provide your feedback.
We feel our app is clear that to link Australia Post to your account, a subscription is required, as is industry standard for this courier.
If you could point us in the direction of where you feel this has been misrepresented, we will be happy to review this to remove any uncertainty.
Kind regards,
Easyship
Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app
Hi there,
We've looked through our database and can see that you didn't open an account with us and got stuck in the signup flow!
We're sorry that you weren't offered the required onboarding assistance but we'd be more than happy to guide you through it one on one!
Please get back to us at support@easyship.com and we can make arrangements.
All the best,
Easyship
Love everything about Easyship!! Makes my day al lot easier to print and just
get through or collabs very fast.
Customer service is always there a click away. Totally recommend!!!
Thanks for your review, it's great to hear you're getting the best out of the app!
All the best,
Easyship
We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up shipping rules to best serve your business and customer. If done correctly and thoroughly, everyone's lives are made simple.
While there is a customer service team, any orders sent using a limited or basic tracking courier they're unable to aid in tracking down missing/lost parcels. Pay careful attention to label prices you're paying and what the app is charging your customer.
Overall, EasyShip is a good service with simple integration with our Shopify store.
Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!
Thanks for the feedback!
It's great to hear you've had such a good experience with our customer support team.
We know there are always things we can do better and we're always eager to get our clients' feedback on how we can improve, so please keep it coming!
All the best,
Easyship
We have been using Easyship over a year. It has been helpful for us and easy to use.
Their customer support has always been helpful as well. There is not a perfect app for everything. Of course sometimes there are bugs, missing parcels and shipment adjustment fee. Customer service do alwasy reply and try to help us the most they could.
In all, very little complain. considering how handy this app has been for our business. Do recommend a try to see if it works for you.
Thank you for the feedback!
It's great that you've had a good experience with our customer support team.
We understand there's always room for improvement and we will continue to strive to be the best shipping app out there.
All the best,
Easyship
Easyship is a great addition to our shipping solutions. We receive timely responses, and their team is a pleasure to work with. Their dashboard is straight forward, useful and it gives you access to automations, configurations, and metric analysis. All very helpful tools to have on the back-end of an e commerce site. Truly recommend!
While the app isn't without it's issues, it has been very good for us. It has all the features we need plus some since we ship so many varying sized products. Their customer support has always been solid as well. All in all, very little complain about especially considering how necessary this app has been for our business.
Thank you for your feedback!
Glad to hear you're happy with our support, and while we understand that we're not perfect, we're doing everything in our power to make sure that one day we will be!
All the best,
Easyship
We have been using Easyship to handle store orders for a while now. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide.
Thank you for the review!
It's great to hear you're happy with our service from Conor in particular.
All the best,
Easyship
We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.
When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year.
We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is.
We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.