レビュー (403)

総合評価
4
評価レベルごとの件数
  • 評価の80%は5つ星です
  • 評価の5%は4つ星です
  • 評価の3%は3つ星です
  • 評価の1%は2つ星です
  • 評価の11%は1つ星です
2022年11月15日

I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the 1st bad review i have wrote. Save yourself time and money. ITs not even worth having there free plan, customer support is too bad , really bad, no contact for days, then don't answer your question, then dont fix the issue, i have literally just got my other e-commerce shop owners, all 27 shops to all switch from this too SHIPPING IS EASY.. so much better app ,and customer support the best . Go read there reviews you will thank me

We Wear Liberty
イギリス
アプリの使用期間:1年以上
Easyshipが返信しました 2023年1月9日

Thank you for providing your feedback, we're always keen to learn from our users about how we can improve our service.

We've tried to reach out to you several times over the last few weeks but we haven't received a response.

You mentioned you've been using our app for a year, but looking at your account I can see that you haven't used our app to make a shipment.

If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!

All the best,
Easyship

2020年6月18日

Easyship literally saved us 50% on shipping costs, which then translated to a higher customer conversion rate. It's so easy to use and the support was amazing. Hiromi is absolutely amazing and Easyship should be happy to have her on their team. She was great! Highly recommend easyship!

Montauk Tackle Company
アメリカ合衆国
アプリの使用期間:29日
編集日:2020年9月29日

UPDATE - 29 SEPT 2020 - so it turns out that Easyship use totally the wrong HS product codes for international shipments. A shipping app that can't cope with HS Codes??!! Really??? So, even if you have the correct HS Codes for your products in Shopify, Easyship say "due to a technical limitation, the HS code will not always pull through correctly, meaning a discrepancy between the information on Shopify and what is converted to Easyship". This means all your Commercial Invoices will be wrong. Surely getting this right is a comedy basic of any shipping app claiming to be a shipping app??! It's greatly taken the shine off what was a good experience until now...we only found this out because of a parcel getting stopped by customs with a question about a product's HS Code...not ideal!
Unfortunately it also turns out there's no way to update your product listings in Easyship to fix this either...so you are knowingly giving customs the wrong info. Not great. In fact pretty poor. 2ND SEPT 2020
We just installed Easyship to help us manage the UPS shipping process for our UK based store. We're really glad we did!! UPS can't integrate easily (understatement!) so we were having to manually enter every shipment into the UPS website (arrgh). Easyship solved this problem for us relatively easily and now works like a dream. Not only does Easyship make our shipping workflow/paperwork much easier and faster but it also solves our dynamic pricing at checkout so customers automatically see our special UPS shipping rates alongside our Royal Mail rates...awesome! Our only feedback would be that setting it up required quite a lot of research and there were some really helpful (although slightly out of date) videos on the Easyship YouTube channel - and we defo couldn't have done it without these. They steered us in the right direction and we were able to fill in most set-up gaps. What would be really useful is a step-by-step set up video guide for a Shopify Store if someone can make one so that all the set up steps are in one place. We linked to our UPS account and rates really easily and the initial glitch we had with creating labels/UPS tracking was resolved quickly after an online chat with Easyship support - they were super helpful and took time to understand the issue and help us get it fixed and followed up. The system is easily customisable and user friendly. All in all a really good experience - highly recommend. P.S. If we had one request it would be to work on integration with Royal Mail Click & Drop in the UK.

That Pedal Show Store
イギリス
アプリの使用期間:約2年
編集日:2023年5月7日

Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package.

Looking into a replacement shipping service as we speak.

Huni Bunny Shop
アメリカ合衆国
アプリの使用期間:1年以上
Easyshipが返信しました 2023年5月31日

Hi there,

Thanks for your review. We have made changes to our subscription model but at the same time, we don't want anyone to stop using our app!

We've made some changes based on the feedback we've received and you will now be able to access 4x6 label printing once more.

Hope this helps,

Easyship

2017年10月27日

Wow, Easyship is great!
I can now, with EASE ship to customers worldwide and not have to worry about taxes and duties. Everything is calculated and my customers know the exact price and delivery time during checkout!!

Fantastic! Thank you Easyship!

Chinesefoodhub
中華人民共和国香港特別行政区
アプリの使用期間:26日
2019年6月11日

It is a great app for shipping it gives you multiple rate and many options. It needs you to input products and boxes then it work Great

The British Pedlar
アメリカ合衆国
アプリの使用期間:23日
2021年2月23日

The app has so many problems, and the customer support team seems never care solving them, after sharing my problem with the team, they didn't got back with the right answers,

Alieva
アメリカ合衆国
アプリの使用期間:約1年
編集日:2019年2月11日

Using this app on delight.com.sg to ship to Singapore local market and the overseas market too. App is good in providing competitive quotations from many shipping service providers. However there are many glitches in the app - many times pick up fails, not much help is available if goods get lost in transit. Fails to quote sometimes. Repeat order or single order creating requires quite some of manual data entry. But still, the app is usable and solves some problems. delight.com.sg

Delightbulbs
シンガポール
アプリの使用期間:1年以上
2019年9月19日

Takes out the guesswork for shipping, so that we dont overcharge or undercharge our customers, shortens our processing time.

The Panic Room
シンガポール
アプリの使用期間:1年以上
2019年1月1日

Pretty awesome. Their tech support was very helpful and it's super easy to integrate. Thank you very much

WOOFALICIOUS.SG
シンガポール
アプリの使用期間:21日