レビュー (450)

総合評価
4.2
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の6%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の11%は1つ星です
2020年2月17日

Saved me a whole bunch of time creating DHL labels, If using DHL express from Canada to other parts of the world I would highly recommend. Hot Rod fuel hose

Hot Rod fuel hose
カナダ
アプリの使用期間:約2ヶ月
2020年6月28日

Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.

A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.

The only reason the platform works for me a little ...

TSH Jewelry
中華人民共和国香港特別行政区
アプリの使用期間:約2年
Easyshipが返信しました 2024年7月29日

Hi Anicha,

We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A ...

編集日:2020年7月29日

I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response.

The biggest area for me where they need to improve is the ...

Earned Athletic
中華人民共和国香港特別行政区
アプリの使用期間:2年以上
2023年4月24日

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the ...

Kutuu Wholesale
イギリス
アプリの使用期間:2年弱
2022年4月3日

Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show ...

The Miller Machine
アメリカ合衆国
アプリの使用期間:3年弱
Easyshipが返信しました 2022年4月22日

Hi there,

We've tried our best to contact you via email over the last few weeks but we're yet to receive a response, is there an email address you would like for us to use?

...

2020年5月9日

Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!

ClickIn
シンガポール
アプリの使用期間:約1ヶ月
2020年7月27日

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order ...

Jasper Home Living
オーストラリア
アプリの使用期間:1年以上
Easyshipが返信しました 2024年7月29日

Hi Louisa,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

編集日:2022年4月9日

Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for ...

Roseraie Gal
中華人民共和国香港特別行政区
アプリの使用期間:1年以上
Easyshipが返信しました 2024年7月29日

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

2023年4月19日

Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!

FEITIAN Technologies US
アメリカ合衆国
アプリの使用期間:約1ヶ月
Easyshipが返信しました 2023年5月4日

Great to hear you're enjoying Easyship!

編集日:2023年7月19日

We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up ...

Route Werks
アメリカ合衆国
アプリの使用期間:2年以上