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Outstanding customer service, great support, makes our business possible. I don't know if our company could function without it.
We've been using EasyShip for a couple of months. Worldwide shipping is complicated, and they made it easy for us. Application is great for handling daily sales and fulfilling batch orders (i.e., Kickstarter campaigns). It has multiple functionalities we can't live without. To name a few:
* Seamless, one-click integration with Shopify (you can add many stores)
* Shipping at Checkout (your customer can choose a courier, and the shipping cost is accurate). It works worldwide!
* Insurance
* Shipping rules (a great tool to automate shipping scenarios for different locations or box sizes)
* Product listing * Simple import from file (excellent for batch orders - you can import any CSV file, and EasyShip support many e-commerce platforms * Customizable notification emails to customers In addition, EasyShip provides excellent customer and technical support (helps with couriers, customers, and the application). We highly recommend this application and other EasyShip services.
Worked well until it didn't. All of sudden FedEx and UPS are not available. UPS would randomly not be available at times either. You have to deposit money into your account, we're trying to figure out how to get our remaining balance back, will update the review as needed.
Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question
Hi there,
Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we can turn this around for you!
All the best,
Easyship
User friendly and their customer services is really nice!
Will keep on using Easyship for our online shop! :)
If I could give less than 1-star I would...Horrible experience...and even AFTER A MONTH OF BACK AND FORTH E-MAILS the problem is not resolved!!! DON'T WASTE YOUR TIME...hot mess sums up my experience with this app/company
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.
Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.
Thank you for your patience and understanding.
Thanks,
Ben (Marketing @Easyship)
App is so/so, but the customer service from this provider is terrible. They will lose your parcels, and not honour the insurance claims even after they have admitted fault
Hi there,
Thanks for taking the time to leave your review, we appreciate any feedback from our customers, good or bad.
In this case, I'm aware that we have tried to contact you several times to help you resolve this issue but we did not hear back from you.
On this occasion, the issues you have raised were the result of an issue with your chosen courier. In terms of insurance, the package in question was not insured, you can learn more about how to insure your shipments in our Help Centre here - https://support.easyship.com/hc/en-us/articles/115003451011-How-to-Add-a-Shipping-Insurance
If there is anything else we can help you with, please don't hesitate to reach out to us at support@easyship.com
All the best,
Easyship
Easyship has helped our store ship all around the world. Our company sells "the world's smallest & smartest garden" so we needed a software solution that could quickly ship our orders out. Great software and no monthly cost makes it more appealing than options like Shipstation.
It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.
We started using Easyship recently and it has saved us so much time on what, arguably, is one of the most boring parts of the e-commerce business: shipping! We were quite excited when we got our first order from outside HK, but did not realise what a hassle international shipping is (and how expensive!). Easyship really took that weight off our shoulders and allowed us to focus on what is really important: selling drones!
Michael van Keulen – affordabledrone.myshopify.com