レビュー (448)

総合評価
4.2
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の6%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の11%は1つ星です
2020年10月1日

AVOID £200 additional billing in just one month and NO CUSTOMER SUPPORT, even on the HIGHER SUBSCRIPTION IM PAYING FOR. Infuriating customer support, i pay to have phone support and have emailed, called and nothing for a month! I managed to speak to someone today, they could not wait to get me off the phone, they said they would call me back in a few minutes, nothing and now i cant get through on ...

CurlyGirlMethodClub
イギリス
アプリの使用期間:3ヶ月
Easyshipが返信しました 2024年7月29日

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

編集日:2021年7月11日

We started using this app and it seemed great interface wise. The canadian courier prices were pretty high so it wasnt giving us the lowest rates, shopify shipping was still cheaper even though it states we get discounted rates. I've been trying to add our custom Canada post courier account, and its been like pulling teeth, the support team keeps giving me the run around.. and literally in the ...

HERC'S Nutrition Online
カナダ
アプリの使用期間:3ヶ月
Easyshipが返信しました 2024年7月29日

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

2021年11月3日

ZERO stars. Despite the many negative reviews of feed syncing issues and money lost due to incorrect shipment rates provided to customers, I gave this app a try. Do not make the same mistake. The technical support shows no haste in resolving issues and minimal attempt in troubleshooting with little transparency. Time between my first ticket and the last correspondence from them (in which they ...

Mama Coco
アメリカ合衆国
アプリの使用期間:2ヶ月
Easyshipが返信しました 2024年7月29日

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

2022年10月31日

I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on ...

heiressstore
ニュージーランド
アプリの使用期間:2ヶ月
Easyshipが返信しました 2024年7月29日

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

編集日:2018年2月19日

Update: The only solution is to cancel the labels & I'll have a refund in 21 days. So there is no solution except cancel the labels, purchase postage elsewhere & hope they I'm actually refunded the funds in THREE WEEKS, while my orders are LATE due to their system glitch & lack of support for 3 days. Just awful, every step of the way. If I did this to my customers, they would be rightfully upset. ...

Pro Spec
アメリカ合衆国
アプリの使用期間:2ヶ月
Easyshipが返信しました 2019年12月23日

Hi there,

Thanks for taking the time to provide your feedback.

We've tried to reach out to discuss this issue with you but we haven't been successful if you have the time we' ...

2021年12月10日

I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!

Teacup's Paw Couture
アメリカ合衆国
アプリの使用期間:約2ヶ月
Easyshipが返信しました 2022年4月21日

Thank you for your feedback.

As we have discussed, we had to wait for the courier to complete their responsibilities, although as you know, our Support team chased them ...

2020年12月23日

Wasted my time - don't waste yours. Sounded like it had everything I needed - dimensional weight calculations, shipping rules, carrier rates displayed to customers, but virtually none of these things worked. Support was of no help, I have multiple tickets still open with them and it has been a month now with no answers. Wish it would of worked, but after multiple emails, (repeated) screenshots ...

Rocker Ski Rack
アメリカ合衆国
アプリの使用期間:約1ヶ月
Easyshipが返信しました 2024年7月29日

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet ...

編集日:2023年1月19日

when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.

Rocksolid Audio
イギリス
アプリの使用期間:24日
Easyshipが返信しました 2023年3月20日

Thank you for your feedback.

We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case.

We do not charge ...

2022年10月16日

I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!

Envy Girl
ルーマニア
アプリの使用期間:21日
Easyshipが返信しました 2023年1月9日

Thank you for providing your feedback, we're always keen to learn from our users on how we can improve our service.

We've tried to reach out to you several times over the ...

2023年10月17日

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Swift Energy
カナダ
アプリの使用期間:21日
Easyshipが返信しました 2023年10月25日

Hi there,

Thank you for providing your feedback on Shopify, we're keen to understand what went wrong here and how we might turn this around.

It looks like you were trying to ...