レビュー (450)

総合評価
4.2
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の6%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の11%は1つ星です
2018年2月10日

We at DirectToolSource have experienced an overwhelming amount of Growth since installing the EasyShip App to our Shopify Store. In the Month of January we saw a 409.82% Growth over 2017 Sales and a 32% in Shipping related profits due to the Decrease in Shipping Costs. Also our Customer Satisfaction has improved as many are stating we have delivered before the anticipated delivery date.

If you're not using EasyShip, We would highly recommend you do so today. If you have any questions don't hesitate to email GM@DirectToolSource.com and we will help with any questions or provide additional verbal testimony should someone wish to hear what we have to say. The 60-day numbers since the install are showing additional growth patterns and recouped Profits and we remain optimistic that these gains will continue or maintain over the long term as we continue to push for our yearly goals!

Direct Tool Source
アメリカ合衆国
アプリの使用期間:7年弱
2018年3月29日

Setup was a breeze and easy to use for both automatic store sync and manual entries. Customer support is on point too. Really quick response time and knowledgeable staff.

Hafbox
シンガポール
アプリの使用期間:6年以上
2019年9月22日

Thank god for this app. Really made running this site much easier since I have to travel so much. Thank you

sifr
シンガポール
アプリの使用期間:6年以上
2024年2月22日

I quite like it. Much better experience than buying labels directly from UPS etc...

There is one thing I would really appreciate if you improved it:

It would be great if the customs declaration could be made more 'versatile'. It seems there is no way to enter "Gift" or any other type of shipment. It is always 'Merchandise'. Also the Item description is way too short. for example, sometimes it is necessary to add "no commercial value" or "warranty replacement" etc...So a few more lines would be great.

Keep up the good work!

Beolover Store
アメリカ合衆国
アプリの使用期間:2ヶ月
2017年9月8日

Before we used Easyship, we provided flat rate by country which was difficult to price. Easyship's App allowed us to provide more options to our customers.
Most important of all, it informed them with accurate tax and delivery time information when they make the purchase, so THEY can decide whether they want to spend extra for faster delivery. Data from Shopify syncs seamlessly to their platform with no data entry(no mistakes!!) and fulfilment is relayed back to Shopify. You can also remove shipment options by setting rules. (ie Exclude Courier A in a particular country because you have had bad experiences with them). Aside from convenience and a better customer experience, their rates are competitve which is important to a startup like us.

Platysens
中華人民共和国香港特別行政区
アプリの使用期間:約6年
2024年2月2日

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!

Deskr
アメリカ合衆国
アプリの使用期間:約3年
Easyshipが返信しました 2024年7月29日

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.

Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.

Thank you for your patience and understanding.

Thanks,
Ben (Marketing @Easyship)

2017年9月14日

It is very convenience to let our customers choose delivery method. It makes our customers to know more about the time and cost needed.

9 To 6
中華人民共和国香港特別行政区
アプリの使用期間:6年弱
編集日:2024年8月12日

UPDATE : 1 star cause 0 isn't an option
I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made.

When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues.

This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone.

-------------
I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund.
It's a good app, still recommend, but I will change the minute I find better for sure.

Les Sultanas
フランス
アプリの使用期間:約3年
Easyshipが返信しました 2023年3月20日

Hi there,

Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star.

We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience!

All the best,

Easyship

2017年11月18日

This is an amazing help to any e-commerce business. Prices are reasonable and the app gives you full control over most aspects of shipping. Thanks Easyship!

3d Printing Singapore
シンガポール
アプリの使用期間:5年以上
2018年5月8日

Love this app - it is so easy to use, and the best thing is some courier offer free pick-up. So I can just sync my order, print my label, and wait for the courier guy to come pickup my orders! Keep up the good work!

Happy Poppets
中華人民共和国香港特別行政区
アプリの使用期間:5年以上