CedCommerce eBay Integration , 1,090件のレビュー
Overall I have been very happy with the intergration. A few steps are a bit confusing, but it has worked well. And customer service has been great! Fast and helpful.
Was having issues with operating the app but the help center team was very responsive and attentive to the concerns I had and helped me through.
turned out as not the best for our company - but helpdesk and service was satisfying. Thank you very much.
I was running into some troubles starting with this app and was a bit lost! But as soon as I asked for some guidance the CedCommerce team was quick to help almost instantly. Great app and super nice team!
The app is a little complicated, but the services make up for it. Their help is fast and efficient; they provide friendly and patient treatment, clarifying doubts and providing additional (important) information.
The app is not super intuitive but the customer service team is very helpful in solving set up problems and answering questions. After the learning curve I expect it will be fairly easy.
I found the app itself super difficult to setup but the customer service/chat provided on this app is great is so helpful and solved all my problems.
Overall, pretty good app. I give it 4 stars because there is quite a bit of a learning curve to the app and the setup information/FAQ lacks a lot of detail on how things actually work. The inventory sync feature has yet to work for me but hopefully, that issue will be fixed soon as I have been working with support to correct this problem. Other than that, this is a very good app as a replacement for the eBay app that we lost at the end of 2022. Reasonable rates and features are good.
Thank you for your 4-star review and for sharing your experience with our app. We appreciate your feedback and will take your comments into consideration as we work to improve our platform and resources. We understand that there can be a learning curve when using our app and we're sorry that our setup information/FAQs didn't provide enough detail on how things actually work. We'll work to improve our documentation to make it more informative and user-friendly. We appreciate your support and look forward to continuing to serve you.
I've revised my original review, since they do offer good customer service via livechat.
Whilst it is now working, it's fairly complicated to use, and I'm not entirely sure how reliable it will be, since it previously disconnected from eBay and ended my listings. However, for now it's working again, and so I feel it's only right to improve my original review up to 4 stars.
Hello SuperGuns UK,
I'm glad to hear that the customer service team was able to assist you via live chat and get everything working again. I understand that the platform can be complicated to use at times, and it's important to have reliable functionality to avoid issues like the disconnection from eBay that you experienced.
The app can be quite fiddly but the guys on the chat are always available to help you through any issues you may have. They can access your account, locate the issue and then explain exactly what needs to be done.
Hello Paragon Star,
I'm sorry to hear that the app can be fiddly at times; I'm glad to hear that our customer support team has been able to assist you and guide you through any issues you may have encountered, located the problem, and provided clear instructions on what needs to be done further for your account setup on eBay.
If you have any further questions don’t hesitate to come. We're always here to help and assist you in any way we can. Thank you for choosing our app.