CedCommerce eBay Integration , 864 avaliações
App does not synch with shopify, i kept selling items on my shopify store that would not be removed from ebay. i then contacted customer support many times and despite spending many hours on live chat the problem was never resolved. this has cost me quite a lot of money over the last few months and i will be looking for a more reliable piece of software, dissapointed.
Hello Love Corals,
I'm also sorry to hear that despite reaching out to our customer support team several times, the issue was not resolved, and it cost you a lot of money over the last few months. This is unacceptable, and we will investigate the matter to ensure it doesn't happen again in the future. We value your feedback and will work hard to improve our app and customer support services. If there is anything we can do to assist you further or make things right, please don't hesitate to contact our customer support team. Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.
So been a user for about 2 years now. A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life.
2) because of 1, I often sell on ebay at prices from a year ago.
3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this.
4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?