CedCommerce eBay Integration , 1 153 avaliações
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Started pretty good. Ended very poorly. Had to scrap all the effort invested and use the leading competitor's service, which is where I should've started to begin with. I hope these guys can get it together.
Hello, Celebrity Owned,
We are apologizing on your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. Yet, for fulfilling all the further requirements, the team is already working for execution & testing part of your mentioned requirements cause without the best possible testing; we were unable to make any element live.
We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible.
For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations.
Be that as it may, on the off chance that you need assistance from our side in future, kindly don't spare a moment to connect with us.
Team CedCommerce!!
It's quite labour-intensive to create multiple templates for each item. Previously on the old eBay app, you could select the item then fill in the required fields eBay needs on top of what Shopify has. With this app, you would have to review the item, then open another tab to create the product template and create the shipping template, then check that the templates were applied to the product. Several times that I had a support issue related to pricing or inventory not being synced, and it would take several weeks to resolve. The worst feature is the title matching between eBay and Shopify which doesn't work, and defaults to SKU matching no matter how many times I mention that I enabled title matching, support kept saying it was using SKU matching. One of my price syncing issue was found by support as being caused by a "pending offer" on eBay, but that offer was already declined long ago, then they gave up and told me to update the price manually on eBay. One month later, one of their representatives sent me an request to use their "site optimization" services because they found my site running slow. This last part frustrated me because they failed repeatedly to provide me with core functionality needed from their eBay app, and tried to upsell on other services.
Notice how all of the reviews state they got great support after a problem etc...
These uneducated people just sweet talk for your money. App doesn't work. Wish I read reviews before I used it and listened to them.
Hello Amazingcoutour.
It appears that there is some confusion raised while using the application.
At the point when we checked the record, we found that you have only installed the app but didn't proceed with the app set up.
The app connects through your Shopify store with eBay once you complete the initial set up of the app. Until that point, there is no link between your Shopify store to eBay through our app.
We would incredibly like the occasion to talk about the issues further with you. Kindly connect with us at apps@cedcommerce.com. We will assign a personal account manager who will work with you on your panel and set up your account with eBay marketplaces.
I will look forward to your response.
The app that almost sent me broke. Twice over one month I removed their one star feedback as I was promised by the owner that all the issues this caused me would be fixed. Ebay have also had complaints about this so it may pay to even contact them before proceeding. Many hours lost and revenue over a month period. All I got was appologies and promises that never came to fruition. In the end I was told it was because of coronavirus, thats when I finally walked away. Happy to share more detail but enough time spent on this thing. Now 3/8/2022 Came across these guys again - nothing has changed poor service
Hello Mongrel Fishing Tackle,
We are apologies for the inconvenience. The app has a set of features & all the necessary functionality for New & already selling Sellers. It was really unfortunate that the app could not fulfill your requirement at this moment immediately. The updates which were possible on an urgent basis, the development team did but to fulfill all the requirements, the team needed more time to implement that.
Without doing proper testing, we could not make any features live. We wish you have a great & more successful business.
But if you need any assistance from our side in future, please do not hesitate to reach out to us.
Team CedCommerce
Seems to work at first but doesn't when an order comes through.
Staff also dodgily asked me to keep this app installed for at least a week after I didn't need it anymore.
Trash
Useless
Horrid
Pointless
Complicated
Manual
Fake staff
So many problems
Rubbish
Terrible
Apologies for the inconveniences FaceMasksByAMFit, it was unfortunate to see your survey for our eBay Integration Application.
The eBay integration app helps the seller to list their items from SHOPIFY to EBAY & allows them to manage their eBay sales directly from Shopify.
For the records:
1) You disconnected your eBay account and subsequently linked a different eBay account because you have faced orders.
2) Also, the orders were failing cause expected products were not available in your Shopify, and Shopify AIP doesn't allow to create the orders for the products that are not available in your Shopify store.
Our team was attempting to explain the process to you, but you didn't allow us to explain it to you appropriately.
We acknowledge it is frustrating when things don't go as expected, although the reviews must be accurate because it affects other merchants, not just the app developer.
We are sorry to hear, your experience wasn't as expected, although, as the vast majority of other reviews attest to, this is highly unusual.
Team CedCommerce!!
Be aware, they are Tricky, no free plan available. they just make a workaround to let you think there are one.
Customer service really pushy, call you, mail you what's app you, get an email tell me they charge even then it said free plan. not so easy use
Hello MaDistribution,
We apologize for not meeting your expectations. that is not okay, and we apologize that you had to experience this. This is not how we aim to run our business. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.
Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you!
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
Excessive bugs in app led me to remove it after 3 weeks. First would not transfer all of my pictures from shopify to ebay. Then, some of the variants for items were transposed so the wrong variant name was applied to the wrong picture. This transposition wasn't even in the exact same listing, but a similiar, albeit different listing. Several orders were not transferred properly including products sold via Shopify POS were not properly pulled off ebay within a timely manner (12 hours is not timely) which caused the item to be sold again on ebay which then caused an out-of-stock demerit negatively impacting my ebay rating. Had another incident where an ebay customer bought an item, then minutes later in a second transaction bought a second item of the same thing, but the app only transferred one of the orders to shopify, presumably because the app flagged it as a double order when in fact it wasn't. When I asked why this problem occurred, they did not provide an answer, at all. At least 3 times when discussing these glitches (bugs), the response I received was 'server issues'. For comparison, I typically have about 500-600 listings from Shopify that are listed to ebay. The app developers are based in India which in and of itself is not a problem, but the customer service team that is available during US business hours are not app developers, so when a problem does arise it cannot be resolved until the app developers come to work during their daytime (our nighttime) which means any issues typically are not resolved for a minimum of 12 hours - which is not timely and I would not consider 24/7 service. The app itself is counter-intuitive and hard to learn, especially when some wording is definitely colloquial to India.
Hello Maverick Disc Golf,
We apologize for the inconvenience and would request you to please provide us another chance to help you set up your business on eBay.
Allow me to apologize on behalf of the team. How can we make it right? we’re sorry to hear that we didn’t meet your expectations.
Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you!
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
I have no idea whether or not this app works because the documentation is terrible and the non-english speaking customer service can't understand a word I say. After 3 days of repeating myself and being told a two-way inventory sync would take "10-15 days" per product I gave up. I wish I could get my time back. Total waste.
Hello AmFed Coin & Bullion,
Thank you for sharing your concern and we are apologies for the trouble that you have faced.
The eBay Integration app definitely provides the two-way inventory syncing between Shopify Store & the eBay marketplace. We would like to request you to reconnect with us so that we can assist you in a better way.
The service that you want our app to yield is flawlessly present. The app follows the below-mentioned process-
"Whenever inventory gets updated to Shopify Store, the app syncs and updates it on eBay marketplace. In the same way, if an order is placed on eBay marketplace, the app fetches that order, creates it on your Shopify store. At the same time, the inventory gets updated for that product(s) on your Shopify Store. "
The inventory syncing takes 10-15 minutes only and not 10-15 days, hereby clearing the air of confusion.
Hope you to stay associated with us!
Thanks.
Team CedCommerce
i used this app for 14days on the silver plan($39.99) and had more problems than sales, the app is not very good and i wouldn't recommend it at all. Don't waste your time
Hello Pricers-Defense,
Firstly, I would like to apologize to see you for facing problems - of course. We acknowledge your comments on pricing but firmly believe that quality software costs money to develop.
We recognize your remarks on pricing yet solidly believe that quality program costs money to create. We believe our pricing offers enormous value for all the benefits our application provides.
We don't confine merchants to list their things on the eBay commercial center. We show the same response in our app that we get on the products from the ebay marketplace.
We uphold numerous times sellers than those who have left reviews that show that we provide the best possible solution to our sellers who notify us of their experiences from the app.
Team CedCommerce!!
This is the worse app I've ever worked with. Full of bugs and issue. The devs will tell you that they have 2500+ happy clients...but it's Not True. DO NOT USE THIS APP unless you are prepared to deal with a LOT of issues.
Hello Geek & Co.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Thank you.