CedCommerce eBay Integration , 1 152 avaliações
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This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk.
Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots.
UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.
Hello, Goodman's Interiors & Antiques,
We really apologize for the inconvenience that you faced while using our app.
The creation of templates is a one-time process for the uploading of products.
And as an integration software, we have restrictions regarding the handling of products from Shopify to eBay.We have to work according to the Shopify & eBay policies to get a product uploaded and also we are listed on a public platform so bulk actions are the need of the hour as per the research our team did,
You have a unique & one of the kind catalog so we are really sorry we couldn’t help you with that. Being a software as a service provider we can’t alter the whole structuring of the app, we have to look out on a global level for one a kind catalog.
And regarding the review removal, there might be some miscommunication as our executive called you to check out the app & try to upload a few products because a few other functionalities were left unexplored.
Thank you for the honest reply.
We highly appreciate it.
Best Regards,
Team Cedcommerce.
Avoid this app. Its filled with bugs, and customer service is very little help in fixing issues. In fact, of the 10+ times I talked to them they made the situation worse. The app doesn't do what's advertised yet its one of the more expensive ones out there. I figured you get what pay for, but not with this app. Waste of time, and waste of money. Trust me avoid it. Also they charged me $49.00 when they said wouldn't charge me anything for up to a year of service. They lie, and steal. How this app is even allowed on the store is beyond me. I have emails from their customer service showing proof of all this. DO THE RIGHT THING AND REFUND THE MONEY YOU STOLE!
Hello WoodBlank.com,
We really apologize for the inconvenience that you faced while using our app. Also, we accept that you experienced some issues during the initial app setup, but we had rectified all those concerns and provided the best possible solution.
As you have mentioned that $49 amount was deducted, so for this, we would like to update you that all the payments are managed through Shopify, and are bound by the billing cycle. The subscription charges are added to our payout as per your billing cycle. The refunds can only be initiated from our side after receiving the subscription charges from Shopify. And we refunded the amount in your account as soon as we received the payment from Shopify. You can check your email and see the refunded amount screenshot, that we have already shared with you.
Apart from that as promised, we are still offering you a free subscription to the app for one year. As for us, customer satisfaction does matter. Please give us one more chance to serve you and our team will help you with all the setup at zero cost.
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
App is terrible, does not import, upload or push orders. We have spent two weeks with support, they do not respond to question instead make excuses that their servers are backlogged today, etc. not realising we have had the same issue every day for two weeks. They uploaded an entire catalogue, including items with zero inventory which sold on eBay. Now our seller score has been compromised because we do not have stock of these items. We have very large catalogue with thousands of products and this app simply does not work. Support is zero star, they do not communicate or respond to any issue.
Hello MODE Auto Concepts,
We apologize for the inconvenience held to you while using the app. It seems there might be some confusion because the app has the basic functionality to import products from Shopify to the app and then help you in listing them to the eBay marketplace. Once you have any sale on ebay then that order will be synced to your Shopify store and reduced inventory will be sent back to ebay.
Also, we accept there might be some delays in the inventory sync at that time, due to server issues, but they are now all resolved, and we have even launched our new updated version of the app using which you can manage multiple eBay accounts from a single Shopify store. We would like you to please give us one more chance to serve you.
If you get back to us, we will surely help you in the best way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
Read the other 1 star reviews. You will be glad you did cause you will end up in the same boat. Orders disappear, they never show up in your Shopify, the orders fail to load. This is not an app that appears to do what is on the box.
Good luck, I'm trying something else. A shame Shopify actually recommended this app in their emails too.
Hello delka.net.au,
We understand that issues like orders disappearing or failing to load can be incredibly frustrating, and we apologize for any inconvenience caused. We take these issues very seriously, and we are actively working to resolve any outstanding issues with our platform. We appreciate your feedback and want to assure you that we are committed to providing the best possible experience for our users. If you are open to it, we would love the opportunity to investigate the issue further and provide a resolution to any outstanding issues you may be experiencing.
Thank you for considering our app, and we hope to earn your trust and business in the future.
Best Regards,
Team Cedcommerce.
IF I COULD GIVE NEGATIVE 5 STARS I WOULD!..THIS APP SUCKS THIS BAD!!!
And the people constantly call you all day long for what reason i dont even know! dont even give your number! I have tried countless times tin integrate this system to ebay and all i got was ERROR>>>ERROR>>>>>>ERROR>>>>>ERROR! its like playing WHACKAMOLE and im not an IT and dont have time for this BULLSHIT! So i told theses guys their IT should be taken in the back ans SHOT for producing such shitty crappy software i have ever seen! GOOD LUCK TO WHOEVER ADDS THIS SHIT TO THEIR SHOPIFY!
Hello Muscle Shirts,
We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process. I’m sorry for the experience that you had.
Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you!
To Join our WhatsApp Support group: https://chat.whatsapp.com/HPbJm00yENw6QhWfskNWLa
To Join our Skype Support Group: https://join.skype.com/GbdPBTuVsNgN
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.
Unfortunately support does not understand English very well and their app was buggy in the import of SKUs from Ebay.
Sorry for the inconvenience JasonL Office Furniture, it was unfortunate to see your review for our ebay integration app.
The eBay integration app helps sellers to list their products from SHOPIFY to EBAY Marketplace. It does not IMPORT SKU/Products from EBAY MARKETPLACE to SHOPIFY.
Both processes( products from SHOPIFY to EBAY Marketplace & from EBAY MARKETPLACE to SHOPIFY) are different from each other. We have a separate app (Multichannel Importer) to import products from MARKETPLACE(eBay, Amazon, Walmart etc. ) whereas the eBay integration app publishes your products on eBay marketplace.
Our support member was trying to convey the same thing, but unfortunately, you did not get that and left this review.
We currently serve more than 15k active sellers of overall the world. If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
After trying to use this app i am convinced that most of the reviews below me are bots/paid for. the app was terrible! and the customer service even worse ( i waited 45 minutes just to have my own questio nrepeated back to me in broken english).
Trying to upload with this app returns error messages as it relies on linking business policies that dont exist in the UK ebay platform!
Dear UPVC Warehouse,
As eBay is a large marketplace, it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on eBay.
The eBay marketplace requires business Policies(Shipping, Return, Payment). If eBay marketplace found any missing information or your products violates the listing policies, then they throw the error with the products and do not list them until you fix them.
We do not restrict sellers to list their items on the eBay marketplace. We show the details in our panel what we get from the ebay marketplace.
Apart from this, we are apologies that you get the late response from the team. We have more than 15k active sellers on the integration app. Continuously & daily we serve all the sellers at our best way.
If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
Be Very careful using this app. It seems that it can create "risky behaviour" on eBay and have your account suspended
Hello sinful wood,
Thank you for sharing your feedback about our app, and I'm sorry to hear that you had a negative experience. We take all reports of "risky behavior" on eBay very seriously, and we can assure you that our app does not intentionally or unintentionally engage in any such behavior. However, we understand that eBay has strict policies and may take action against accounts that they believe are not in compliance. If you have experienced any issues or concerns related to your eBay account, please do not hesitate to contact our customer support team. We will work with you and eBay to resolve any outstanding issues and ensure that your account is in good standing.
Best Regards,
Team Cedcommerce.
Used this app for ten minutes, very confusing.
You are expected to jump in the deep end and survive.
Tried to end products on EBay, they show as listed
No guides on how to upload and what to upload.
Terrible, don't waste your time
Hi, Test Valley Models.com,
we apologize for the confusion; we can communicate and guide you about the app functionality. We’d love to be able to fulfill but the reason we don’t is that. We appreciate your understanding, and we hope to serve you again.
If you have any additional suggestions for how we can improve your experience, please don’t hesitate to reach out to us.
Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you!
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
This App Is Useless. That's All I Can Say About This App. Purely Useless. Don't Waste Your Precious Time As I Just Did. Now To Find An eBay Integration App That Actually Does Work.
Hello Cup Of Coffee,
We are sorry that your experience at Cedcommerce for eBay Integration didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime at ebay_support@cedcommerce.com.
Thank you.!