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The Webgility support agent was very knowledgeable and helpful in setting up our account for Shopify Payments and showing me how to download payouts. I would just have liked more explanation of why certain settings were being chosen and what the effect of each setting is to gain a better understanding of functionality.
We were using a different product, but it could not handle our needs. We have 4 different sites with a mix of Magento and Shopify.
We did our research and found Webgility handled our stores better in reguards to sync'ing with Quickbooks, Enterprise Desktop with advance inventory. It is always nervous changing programs, but we went for it. It took about a month to set up and get going but we are up and running now.
We worked with Faizan, who worked hard to get us up and running smoothly while training us.
Great support from all the team memebers. Webgility is helping us recoding Amazon orders and Shopify orders to QuickBooks and now we are going to reconcile the Amazon settlement report.
We worked with Arun for our onboarding and he was very patient and thoughtful from start to finish. He has been very responsive to questions and concerns while we operated in manual mode for several weeks. By not turning on Automation in the beginning we had an opportunity to learn and observe how Webgility functions and interacts with QuickBooks. Arun's recommendation to operate manually for a period of time was definitely the right call. Today we activated Automation and look forward to observing the seamless integration provided by Webgility. Thank you Arun!
Great product and great customer support! I've been using this for years and they continue making it better!
The rep helped me reconnecting Webgility to Shopify and Quickbooks!! Appreciated!!
We sell product at both the wholesale and retail level using Shopify, Magento and Quickbooks. Webgility has been a huge asset to our operation. It's intuitive and customer support is on-point.
Arun has helped out quite a bit. We are appreciative of his help and continued support
Support has been very helpful and able to resolve issues quickly and efficiently.
Faizan was very good, nice introduction meeting