Webgility x QuickBooks Desktop

Faizan has been extremely helpful and took his time explaining Webgility and Quickbooks. Appreciate all the help and excellent customer service.

Pros:
Amazing customer service. Quick to respond to inquiries!

Reliable!

Cons:
Had minor issues with using Intuit login when signing up for an account (was advised that issue is being addressed)

Inflexible in terms of transaction transfers. Currently only does a nightly batch job, would be nice to be able to push transactions at more frequent intervals.

I like how easy it was to map the products and have it work with QuickBooks. The app is easy to work around once you have spent some time with it.

We are very pleased with webgility and it's ability to sync items, customers, tax codes- everything with our Quick Books desktop version and Shopify account. Webgility has saved us hours of manual order entry, which saves us money on staffing. Their customer service is exceptional! They answer very quickly and resolve any questions we may have. Finally there's a way to sync QB desktop to all your online stores!

Great communication! Very helpful! Faizan helped me to solve a lot of problems and was very patient during the training.

E-commerce is new to us. Our core market is wholesale. Webgility has helped automate this new segment for us. It reads data from QuickBooks, and transfers that live data to our Shopify store. This includes available quantities, pricing, etc. A great tool. And the customer service support we have received from Kshitij Tiwari has been superb. We call him our Webgility hero!

Boooooo! Webgility renewed our annual subscription to the tune of $588 after we went out of business. We received no notification of this upcoming charge, which would have prompted us to cancel, but Webgility only says that "it must have gone into spam" and that "it is a corporate policy that they do not issue refunds". Instead, they tried to roll it over into a credit for a monthly plan. They can't seem to wrap their collective heads around what it means to be "out-of-business." This is the ONLY vendor who has brazenly taken advantage of our small business that had gone under in a last ditch cash grab. If you're a small business, stay away from Webgility. They only care about what they can extract from you.

Webgility app has made transferring Shopify transactions to QuickBooks Desktop so easy, and has saved hours on manual data entry so I can spend more time focusing on the business. This is a highly recommended app.

Kshitij Tiwari was amazing to help me from the initial set up to finished. He is very knowledgeable, friendly, patience and understood my company needs. He helped me solve issues I encountered during training.

Webgility is great, and Nikhlesh at the support desk was very helpful with any issues we had. Highly recommended!

When I first started using this app, I was very pleased because it makes a huge difference automating accounting for Etsy and Shopify to QuickBooks. A big time saver! When I had a problem with their billing department, they weren't so quick to respond and correct the problem. I would give them five stars if they'd up their customer service. And honestly, I'm very glad we were finally able to work out the issues, because I would hate to have to go back to manually reconciling Etsy and Shopify to Quickbooks! I will continue to use it, and would recommend it.