Webgility QB Desktop Sync

Faizan from the team at Webgility was a great help! He helped us set up webgility to sync data from Shopify online store and pos to Quickbooks Enterprise. I would highly recommend it!! 100% game changer.

Sunny made my life in transition to connect Quickbooks POs with my boutique's Shopify site. I am very happy with the customer service and experience.

We have just started with Webgility and so far has had good experience with it . The trainings we received are amazing and very helpful.

I use Webgility daily to view and manage errors & also mapping products. We started a case on 9/21 # 000206725 - order did not synce . The rep , was very nice and did assist with solving the problem. Only issue is the timing our case was not resolved until 9/27. Please note the rep that assisted me had nothing to do with the delay in solving the problem. I would request Kanishk Sahu for future calls he was great ! very easy to work with .

We are just getting started but it looks like the app will work great for our store. We are looking forward to getting started

Prerit provided valuable assistance during my onboarding process and patiently answered any questions I had, making the transition a smooth and stress-free experience.

You wont find a better support team should you need it. Had a hiccup on our system (self inflicted) and the Webgility team spent 40 minutes on screenshare getting it fixed for me. What a team! We were not going to spend the money for the monthly fee but sure glad we did

This is my second store that uses Webgility to integrate with Quickbooks. The support I've received to get set up has been excellent. They are extremely helpful and answer the phone immediately. That's a refreshing experience these days. I've looked at many of the other QB integrations for Shopify and Webgility is the best I've found with the most technically skilled representatives.

Faizan was very helpful in getting the app set up for our specific needs and found ways to make the app work with our workflow on QuickBooks!
Onboarding was easy and he helped every step of the way. Costumer support for this app is unmatched!

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it.

So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!