QuickBooks Online by Webgility

This application is NOT easy to set up at all on Shopify. While I admit that I am new to the online eCommerce community, I have some understanding about relational databases, referencing fields, and integrating applications. The fact is that the support pages typically reference other online platforms, like Magento, or are simply not detailed enough to explain the intricacies of the configuration. I called the support line three times. Communication and a lack of Quickbooks understanding was a problem each time. Finally, I called Sales and was told, "You can purchase the $300.00 Upgraded Setup." Ohhh, thank you! I can fork over more money to set up your application that I am already paying for and getting nothing out of?" Exactly what someone wants to hear that is setting up a business, spending money, and getting little for in return. On to the hour long webinars, which were very helpful, however on some of the videos, the page kept sticking, so the explanation lacked a visual walk through. I see the light at the end of the tunnel, after weeks of peril, and I hope that the ends justifies the means because this products looks very helpful. BUT, what an unbelievable headache. After reading other blogs, perhaps Softcookies is easier to setup. I am continuing my endless march of madness through this program. Good Luck.

Had a great customer service rep that was so helpful & friendly! It was very through and I was able to quickly resolve my issue!

Set up took some time and was complext but Prerit was incredible to work with. greatly appreciated all the support from him during setup and believe webgility will be a powerful tool moving forward. thanks Prerit!

Quick and simple to implement. A very useful app for syncing inventories and managing orders, with many features and options.

Online supplement sales - Shopify > Webgility > QuickBooks Online
Our inventory is maintained primarily in QuickBooks so it was important for me that the app was able to easily map shopify sku's to QuickBooks products. It can do alot of that work auto-magic-ally but it also allows for manual mapping as well.

This app does support QuickBooks Online Product Bundles, and unlike some other apps offers a solution to mismatched pricing between product bundles in Shopify and QuickBooks Online so that I'm not constantly having to go in and update synced orders to match the actual order price.

I waited too long to implement this software, I'm actually sad about all of the hours wasted on manual processes and other apps that just didn't meet the specific needs we have.

Kshitij did my implementation and he was phenomenal. Actually everyone I've interacted with at Webgility has been very professional and extremely helpful. I tend to be impatient with onboarding calls and such but Kshitij was responsive and flexible with me and showed me only what I needed to know rather than sticking to a script and wasting my time. Excellent customer service experience!

Customer support is good. eCC is good at importing our retail sales through shopify. Payments only imported when the sale is imported as a sales receipt and not an invoice. Accounting methods may need to change. eCC is not equipped to handle both retail and wholesale customers with multiple payment terms. There are also some challenges with regard to items that are both taxable and non-taxable. Refund need to be entered manually into QuickBooks. All in all, it is better than entering all the transactions manually into quickbooks.

We tried out six different Shopify to QuickBooks integrations and found each lacking needed features. In the end, we landed on Webgility Desktop. My only complaint is that I wish we could have used Webgility Online, but it doesn't support Shopify POS. Aside from having to set this up on a local computer, the software is probably the most flexible solution on the market, making it easy to conform to exactly how you want to run your accounting. And Prerit offers a very solid onboarding experience, taking to time to carefully go through all of our questions and make sure we have answers.

We have been using this app for a year and it definitely is a time saver vs hand entering the orders into our accounting system. The only flaw we have is that it only allows for one discount code to be imported into QB. The service team is great. ShOeb Khan and Aman Gauhar were extremely helpful when we needed changes made to our account. ShOeb called me back as promised and helped assure I was happy with my experience. Thank you

Our company has just completed the demo for the Webgility App designed for QB POS. We greatly appreciate the company giving hours of training on how to use the program. We did run into an issue with our specific service, but our contact is working diligently to resolve it with tech support. We haven't used the program for long, but it seems to be a good bridge between QB POS and Shopify.

This is going to make life so much easier once I have my items mapped. I do think that the mapping feature needs a little change to enable you to search fields that would make it easier ! Other than that the software is great. Tech support is awesome