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Shahji was wonderful! We are feeling great about the new program and know it will help us streamline sales from shopify and QBPOS. Glad to be on board with Webgility!
Palash was very knowledgeable and helpful. I asked a lot of questions and he was patient with all of them. Looking forward to working with him moving forward
I'm looking forward to having this app set up completed and seeing it in action. There was some pressure to rate the app before the implementation was complete so I originally rated it as a 4 pending completion. I'm now revising that to a 3 because of issues with communication from the implementation team. We are very close to completion, but after completing a step as instructed the progress has now been stopped for over ten days.
Himanshu helped us in setting Webgility online setting to post orders in Quick Books desktop. Very fast response, very knowledgeable about everything that we needed. Amazing service & really helped us get launched!
I was referred to this App by our web developer as an alternative the the less expensive or free Apps. Although the cost is considerably more the functionality is incredible actually beyond my expectations. I would highly recommend this to anyone that wishes to easily maintain accurate QuickBooks Online financial information from website sales.
5 star customer service:
First off I can't speak highly enough about the customer service from both Ishan and Faizan. From jumping on a call last minute to assist me with questions on how to's, calling seperately on a day off during their holiday and then again taking care of implementation calls to make sure all my issues and concerns were taken care of even on Labor Day holiday. It was very unexpected but so very appreciated!! They made sure that this online software was exactly what we needed to fix an issue that Intuit put on us by sunsetting a software without any solutions for our e-commerce business. I would recommend them both and Webgility as a company as they go above and beyond to make sure their customers are satisfied. Can't say thank you enough!!
The app works once it is set up but could be more user friendly during set up. Its a little cumbersome for average users.
We just started using this but I can already tell ECC is going to make our lives much easier!
We vetted several different integration options for our Shopify storefronts. We needed something that supported Authorize.net and Avalara with seamless connectivity to our Quickbooks master file. We chose eCC because of the exhaustive customization and integration options that the program allows. In the 3 months since we've implemented eCC, we've actually found a couple integration options that were not in the program. However, the support and development team are VERY responsive and open to development requests. The implementation of eCC has allowed us to automate and synchronize inventory, fulfillment, and accounting. We've been very pleased with the cost and time-saving results!
I use this ap to help me post online orders to Quickbooks POS. I really like how it syncs the orders. I wish there was a better way to accept the sell gift cards online & use them in store. Webgility & Shopify want customers to only use the gift cards online. Also, I don't care for the way it records Sales Tax as a line item. Non-taxable & Taxable sales should also be broken down on the Tax Category summary report. Karen Doebbler, Accountant, Penner's, Inc.