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Ottimizzazione del check-out rivoluzionata con protezione delle spedizioni brandizzata, cashback e impatto climatico.
Aiutiamo i merchant a offrire un'esperienza post-vendita fluida che mette al primo posto trasparenza, sostenibilità e soddisfazione del cliente. La nostra piattaforma unisce protezione delle spedizioni, gestione efficiente dei reclami e premi di cashback per ottimizzare ogni fase del percorso del cliente. Integrando pratiche ecosostenibili con soluzioni post-vendita su misura, aiutiamo i brand a consolidare la fiducia, incentivare gli acquisti ripetuti e generare un impatto positivo, rendendoti il protagonista di ogni interazione con il cliente.
- Offri protezione delle spedizioni, premi e impatto climatico in un'unica esperienza di check-out
- Promuovi la sostenibilità con contatori di impatto, pop-up, banner e landing page
- Monitora le metriche sulla sostenibilità e sui reclami nel portale merchant
- Personalizza i reclami per risolvere le criticità dei clienti e del team
- Post-vendita white label, dalle email ai reclami e ai codici premio di cashback
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Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- Check-out
- Gorgias
- LoyaltyLion
- Recharge
- Tapcart
- Yotpo
- Zendesk
Categorie
Prezzi
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Puoi ricevere addebiti esterni da EcoCart separatamente rispetto alla fattura Shopify. Maggiori informazioni
Gratuito
Gratis
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Recensioni (98)
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
Assistenza
Assistenza per l’app fornita da EcoCart.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
14 maggio 2020
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