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A sustainability platform that calculates and offsets the carbon emissions of online orders.
Drive online conversions by creating transparency around the ecological footprint of orders and offering a solution to offset said footprint. Then leverage insights from shoppers' sustainable behaviors to re-engage them and drive further action leading to higher lifetime value.
- Carbon neutral checkout
- Sustainability analytics and insights
- Multi-page sustainability experiences
Prezzi
Puoi ricevere addebiti esterni da EcoCart separatamente rispetto alla fattura Shopify. Maggiori informazioni
Gratis
Gratis
Tutte le spese sono fatturate in USD. Vedi tutte le opzioni di prezzo
Recensioni (154)
Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
EcoCart is amazingly easy to implement and much loved by our customers (on Simbly.com). The messaging that appears in the shopping cart about carbon-neutral shipping has improved our conversion rates, enabling us to grow our business and reduce our impact on the planet. Implement this immediately. You'll be glad you did.
This app was AN AMAZING CHOICE TO ADD TO MY SHOP! I love the idea behind it and the meaning of the app. Customer service is top notch and i highly recommend utilizing them.
Eco Cart has been a fantastic way to start our journey towards sustainability! Dane was extremely helpful in getting the app up and running and has worked with our brand identity to implement the app in a way that's cohesive with our unique voice and style. The simplicity of getting it up and running and having a dashboard that is easily trackable means we've been able to transition to a carbon neutral status with ease!
Assistenza
EcoCart può rispondere a qualsiasi domanda riguardo EcoCart: Carbon Neutral Orders.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
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