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A sustainability platform that calculates and offsets the carbon emissions of online orders.
Drive online conversions by creating transparency around the ecological footprint of orders and offering a solution to offset said footprint. Then leverage insights from shoppers' sustainable behaviors to re-engage them and drive further action leading to higher lifetime value.
- Carbon neutral checkout
- Sustainability analytics and insights
- Multi-page sustainability experiences
요금제
외부 요금은 Shopify 인보이스와 별도로 EcoCart 명의로 청구될 수 있습니다. 자세히 알아보기
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무료
모든 비용은 USD(으)로 청구됩니다. 모든 요금제 옵션 보기
리뷰 (154)
Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
EcoCart is exactly what we were looking for. It was easy to integrate and they have amazing support to help us with any issues.
This is a great app for anyone looking to offer carbon offsetting for their customers and was very easy to install. Austin provided excellent customer service. Answering all my questions in a timely and professional manner while I was researching different apps and even jumping on a phone call with me.
Really amazing app for offset CO2 and support great projects about sustainability!! The customer service is on another level, super kind and quickly to assist me with everything I need, I'm really really satisfied with this app, I couldn't recommend it more!!
지원
EcoCart에서 EcoCart: Carbon Neutral Orders에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.
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