Galerij met uitgelichte afbeeldingen
Baanbrekende checkout-optimalisatie met gepersonaliseerde verzendbescherming, cashback en klimaatimpact.
We stellen merchants in staat om een naadloze ervaring na aankoop te bieden waarin transparantie, duurzaamheid en klanttevredenheid vooropstaan. Ons platform combineert verzendbescherming, efficiënt claimbeheer en cashbackbeloningen om elke stap van de klantreis te optimaliseren. Door milieubewuste praktijken te combineren met op maat gemaakte oplossingen voor na de aankoop, helpen we merken vertrouwen op te bouwen, herhaalaankopen te stimuleren en een positieve impact te maken. Zo ben jij de held in elke klantinteractie.
- Bied verzendbescherming, beloningen en klimaatimpact aan in één checkout-ervaring
- Breng duurzaamheid onder de aandacht met impacttellers, pop-ups, banners en landingspagina's
- Volg statistieken voor duurzaamheid en claims in je merchant-portal
- Pas claims aan om knelpunten voor zowel je klanten als je team aan te pakken
- Whitelabel voor na de aankoop, van e-mails tot claims en cashback-beloningscodes
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Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
- Checkout
- Gorgias
- LoyaltyLion
- Recharge
- Tapcart
- Yotpo
- Zendesk
Categorieën
Prijs
Kies het abonnement dat het beste bij je bedrijf past.
Er kunnen door EcoCart externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Gratis
Gratis
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Alle betalingen worden in USD gefactureerd. Alle prijsopties
Recensies (94)
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience.
We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable.
Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
Ondersteuning
App-ondersteuning wordt verzorgd door EcoCart.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Geïntroduceerd
14 mei 2020
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