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We had to downgrade our rating from 5 stars to 1 star. Our profile with Ecologi is constantly showing server errors or other errors related to rendering the website. This causes big confusion with our customers and ultimately in them loosing trust into our business if our climate action claims are not verifiable by them. Support was useless so far and told us 3 times that the problem was fixed althought it wasn't fixed. We sent screenshots of the problem each time and yet no one seems to care but rather send a canned response that the problem is fixed when it isn't.
Hi there,
We're really sorry to hear about your experience and that you've had to downgrade our rating from 5 stars to 1 star.
We've recently been experiencing some 404 issues with the Ecologi site which resulted in it intermittently going down. Our tech team have worked hard to deploy a fix for this and has confirmed that the issues are now resolved and that the website is functioning as normal. We understand completely your frustrations with this issue and that you've not received a great customer experience.
At Ecologi, we always aim to provide the highest quality customer support, assisting our members to meet their climate action goals. Once again we're really sorry to hear that this hasn't been your experience on this occasion.
As a result of this, we'll be reviewing our Shopify app to highlight improvements that can be made, as well as improving our uptime status messaging and the support of the Shopify app. We hope that you'll continue to use Ecologi as your tree-planting partner 🌳
Best wishes,
The Ecologi team 🌱
We love Ecologi. Their application was a easy to set up. Requires further development though as the application does not provide store owners with any automatic placement of badges. We do highly recommend Ecologi; though. We shall continue to use it and look forward to future updates.
Really quick & easy to set up, great pricing per tree. However I would like to see more integration on the website so my customers know they are planting a tree with every order rather than me trying to mess about with code or making specific content for the website to highlight it.
Really great app, I can make more of an impact for cheaper than some other options out there and track it at the same time! I would really like to see some more integration into the checkout process, showing customers how many trees will be planted etc. Also maybe the option for additional trees to be paid for? Thanks for this great app!
Super easy to set up. My only wish is they'd provide ways for us to communicate back to the viewers the progress inside the shop rather than forwarding over to their site.
I like the idea, but the app interface on Shopify is pretty limited. Select the number of maximum trees and how many per order. What about:
Showing it to your customers on your product page?
Which code should be added?
Sending customers an email about the trees they planted (pictures)?
Really great app to offset the carbon footprint of your deliveries and products! Very helpful customer support also!
Finally a serious app that does the trick and helps others to contribute to a greener environment.
Awesome. Keep up the good work guys :)
First-class company and first-class app! Helps take the pressure off helping the environment and their website is very consumer-friendly, tons of great feature to embed into your website/social media etc.
I love Offset Earth. They're absolutely brilliant at helping you and your customers have a positive impact, and this app helps automate a 'plant a tree for every product you buy' scheme. Keep up the excellent work!
I really like Offset Earth. It's great for our customers to have a positive impact when making a purchase by planting trees. You can adjust it to whatever your needs are and they recently implemented the option to display the number of trees planted on your website. Highly recommend it.
This app is excellent- everyone should install it to help offset the carbon us online resellers create. It is a low cost and I cannot see how any company could not use it.
We ALL should support this mission. As small business owners, this is a simple way for us to give back back to this home of ours! We are so happy to start to start this journey and grow our forest!
The app works well, is free, aside from the funds for trees. It’s nice to able to choose to donate per product, per order, etc. and I REALLY love the virtual forest, it adds a little bit of a “tangible” aspect. I wish there was a little more implementation into the site, the ability to add verbiage and info about the project, with the click of a button. But they do have graphics we can use and implement ourselves.
We do our best to be kind to the planet, but inevitably our business activities create carbon emissions. So to offset this whenever our customers buy something they plant some trees via this App. Its really easy to install, needs no maintenance, just looks after itself. We had a couple of questions initially and the Offset Earth people were really quick to help us. From the comments we've had customers really feel good about planting trees and so they feel good about buying our products, so that's everyone's happy. There is a downside though. You can see where you are on the leaderboard against other companies in planting trees, so we spend a lot of the day checking how we're doing! No seriously, it reminds everyone at Revolutionworks daily that we have to take care of the environment, gotta be good, right?
Love Offset Earth - we use their standard packages anyway and this allows us to plant even more trees, mega easily!
Cette application est formidable. Grâce à la vente de nos produits, nous pouvons faire un geste en faveur de la planète ! Leur site est juste au TOP ! MERCI Offset Earth :)