
Ecomdash
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Over deze app
Geïntroduceerd
10 september 2014
Talen
Engels
Categorieën
Voorraadoptimalisatie , Tagger voor bestellingenIntegreert met
Shopify Plus, Shopify POS, Amazon, eBay, Walmart, EtsyMultichannel Order, Listing, and Inventory Management Software
Ecomdash works hard to simplify your ecommerce business. With our web-based inventory, order, purchase order, shipping, dropshipping and listing management software, we give you the confidence to manage and expand your ecommerce business. Monthly prices are based on sales order volume with enterprise options available. Get setup fast with our automated Inventory Import functionality for other channels – no spreadsheets! Sign up for a 15-day trial. No transaction fees!
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Inventory Control
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Order Management
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Shipping Management
Prijs
Gratis proefperiode van 15 dagen100 Sales Orders
$50/maand
- Up to 100 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
500 Sales Orders
$75/maand
- Up to 500 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
1k Sales Orders
$125/maand
- Up to 1000 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
3k Sales Orders
$175/maand
- Up to 3000 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
100 Sales Orders
$50/maand
- Up to 100 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
500 Sales Orders
$75/maand
- Up to 500 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
1k Sales Orders
$125/maand
- Up to 1000 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
3k Sales Orders
$175/maand
- Up to 3000 orders/month
- Unlimited Users & Sales Channels
- Free phone, email, & chat support
- Free onboarding for new, active users
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd.
42 recensies
BEWARE! Does not warrant a one star rating. Granted, customer support is polite when you text with them, but issues do NOT get resolved in a timely manner, even if they do get resolved. I have not had access to a purchase order in over two weeks. I keep getting told, "We're working on it." Seriously? What business can put things on hold for over two weeks? Today I was told that their customer support was restructured and NO PHONE SUPPORT is available. Not even to talk about billing issues. I made it clear that I did not authorize them to charge my credit card for the annual auto renewal, which is due, until this issue with the purchase order was resolved. Guess what? The $1,600+ charge hit my card today. They are quick on the draw with charging you, but lag in getting major issues resolved with their app. Stay far, far away. I am now looking for another inventory control app while figuring out how to get my money back that they confirmed would not be charged to my credit card. Shameful. I will also be addressing this directly with Shopify as they should not allow this app to be available through their app store. Update as of 12.08.2022: My inventory is a nightmare. Listings are not syncing across the channels. They request information, you furnish the information, and then they ask for more information. Seriously, it is never-ending.
They only got a 1 star because there is no option for a negative star rating. DO NOT DOWNLOAD THIS APP OR SETUP AN ACCOUNT WITH THEM. If you still want to ignore the all caps warning, do not get any upgrades. You're likely to be double charged for the "one time charge." The app does not function. They are not able to resolve issues that would allow it to function. Every issue takes about a month to address. Forget about follow up. Getting a refund will be dragged out to the point where you can not file a dispute with your bank because of the charge dates. And, they will try to give you credit to apply towards using a system that does not work instead of a refund. Not really sure how they are still in the app store. 10/1/2021 after developer response: Customer service did not contact me. I contacted them after an extended period of no follow up to an open ticket. They passed me off to billing which took several exchanges, over a few days, to get a PARTIAL refund. They did not issue a full refund. Unless they plan on issuing a full refund for a service that never worked, my issue is not resolved. This includes being double billed for 1 additional module. You have my contact information since you were able to "discovery" where they contacted me before.
Thank you for providing your feedback. We're sorry to hear that the app didn't meet your expectations and apologize for any inconvenience you've experienced. It appears our team was able to contact you regarding these issues and complete your refund.
Please reach out to customersuccess@ecomdash.com if there are any further concerns or suggestions you wish to share. We’d love to make things right if you give us another chance.
First, I must say that every person I dealt with was professional and seemed interested in solving problems. This at least gives hope that this app will improve. Bottom line up-front: you’re playing the lottery here. While the cost is good, the app could not be made to function as intended and as needed. Unfortunately, the core functionality that we need, mapping SKUs across different platforms to synch inventory, could not be made to work. When the system was not throwing server-side errors and terminating, the integration with Etsy (we started deployment with a low volume store to make sure it worked) could never be made to work. SKUs would not map without the listing ID (not the SKU) in Etsy, but when attempting to sync the inventory the system would not synch with listing ID or SKU. The documentation, while well presented, lacks detail. The bulk upload process to map SKUs literally says “create a template with two fields: SKU and Reference ID. Reference ID will be populated from your marketplace.” That’s it. Real-world, one would need to know what a reference ID is and where it comes from (which marketplace?), what marketplace SKU should be placed in the SKU field, etc. All iterations failed. Following the exact directions for manual mapping also failed. Support, while helpful, seems stretched thin. We mostly got one email exchange per day. Fixing the server-side errors the first time took over a week. Following the second instance of this we realized that, even if they fixed it again, the app just wasn’t stable enough. While the system offers promise and the UI is easy to navigate, it just doesn’t function as intended.
Thanks for sharing your feedback. We’re sorry to hear you had such a frustrating experience and were unable to get your products mapped across different platforms.
We really appreciate you bringing these issues to our attention and would love to make things right if you give us another chance. Please reach out to customersuccess@ecomdash.com with any further concerns you wish to share and our team would be happy to help.
Over deze app
Geïntroduceerd
10 september 2014
Talen
Engels
Categorieën
Voorraadoptimalisatie , Tagger voor bestellingenIntegreert met
Shopify Plus, Shopify POS, Amazon, eBay, Walmart, EtsyGemaakt door ecomdash
Over ecomdash
Gemiddelde score: 2,2
8 jaar ervaring bij het maken van apps voor de Shopify App Store
Ondersteuning
Stuur een berichtsupport@ecomdash.com
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
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