Ecomdash

We have been with eComDash since last year and the support from their staff is absolutely amazing! The feature set is just right for us and the price scales with your success. We have a retail store and eComDash syncs our sales with our online marketplaces so that we don't oversell. They are constantly improving their service and features. If you sell on Shopify, Amazon and eBay, you definitely need to give them a try. They even support Amazon.ca!

EDITED: Now that we have integrated our sales channels and have learned all the tips and tricks to launch new products, etc, Ecomdash is working well for our needs. I recently received a call from the CEO who provided an update on all of the improvements they are making, both from a functionality as well as training and customer service perspective, which I appreciated. I'm updating this review to 4 stars as a result.

_______

I've had a huge number of challenges trying to integrate my Etsy and Shopify sales channels in Ecomdash. The process for adding new products is extremely fragile and if you don't follow an arcane set of instructions, your entire inventory management system breaks. I discovered on my own that the inventory levels weren't updating correctly after multiple overselling situations, then had to spend 4 hours manually fixing everything myself because there is no way of making bulk edit changes. I was told incorrect instructions from their support staff. When something was wrong with the way Etsy was passing data to them, they told me to reach out to Etsy myself to get it permanently fixed.

The only pros are the pricing, which is reasonable unlike the other $500/month options, the fact that you can get a human on the phone (for 15mins, if you schedule it in advance), and the fact that they seem to integrate well with ShipStation. I guess you get what you pay for.

UPDATED - - - DO NOT SIGNUP FOR THIS SERVICE! Ecomdash, in the earlier review was amazing, worked super good. Then they were bought by web.com and services, support and the basic operations they were know for have all been ignored, to include customers. It appears they have no interest in fixing any issues like the ability to NOT be able to submit a new listing to Walmart and much much more. There used to be the ability for a 15 min call for help, now lucky to get a response in 2 days, then it's nothing but the same boilerplate response from previous weeks replies to open tickets. Their servers have also become SUPER SLOW, with 2-3 minutes waits just to login. Again, unless they fix these issues, STAY AWAY!

OLD REVIEW WHEN THEY WERE GOOD - - We have been using this for over a year and it's AWESOME! Able to track Shopify, Amazon, Esty and Ebay all from 1 interface and any issues are handled quickly. It is a little spendy but it has paid us in spades with other 5000 SKU lines it's a breeze. Starting another very small startup and looking at others ONLY because of the price but if you have high volume and lots of SKU's then this is for you. Oh, also people who say it runs slow either have a crap connection or are trying to load 200+ items when they work. Their servers are NOT slow.

Been with ecomdash for 2 years now has been the best Inventory Management I have tried so far and the cheapest too. They don't always do exactly what I want with UI design and whatnot gets cumbersome sometimes but functionality it works great and customer service is quick to respond to issues. I use them to manage over 20k skus across Amazon, eBay, Shopify, Newegg and Walmart and all for less than $1000/yr

Ecomdash has ceased working and syncing with Shopify and blames Shopify. Shopify just directs you back to Ecomdash since they are not affiliated with them and ecomdash has zero answers. They just show you a changelog with a success message...It is up to Ecomdash to correct this and they can't. Use another solution before you are in too deep.