Galleria immagini in evidenza
HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Track customer insights using the shopping history in the ticket.
- Automate ticket resolution with intuitive workflows and macros to save time.
- Use AI to sum up lengthy tickets in seconds and refine the text to fit you.
- Customize your message design to respond professionally and stay consistent.
- Use solid yet simple collaboration features to solve more client cases together.
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
Check-out, LiveChat, Zapier, Salesforce, Slack, ChatBotCategorie
Canali
Automazione dei flussi di lavoro
Attività di automazione
Personalizzazione
Prezzi
Team
$34 /mese
o a $348/anno con un risparmio del 15%
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
Prova gratuita di 14 giorni
Business
$59 /mese
o a $600/anno con un risparmio del 15%
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (2)
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.
Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
Assistenza
TEXT può rispondere a qualsiasi domanda riguardo HelpDesk for Ecommerce support.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
6 gennaio 2021 · Changelog
Accesso ai dati
Questa app deve accedere ai seguenti dati per funzionare con il tuo negozio. Scopri perché su informativa sulla privacy degli sviluppatori.
Visualizza dati personali:
Clienti, Proprietario del negozio
-
Clienti
Name, indirizzo email, numero di telefono, indirizzo fisico, geolocation, Indirizzo IP, browser e sistema operativo
-
Proprietario del negozio
Name, indirizzo email, numero di telefono, indirizzo fisico
Visualizza dati del negozio:
Clienti, prodotti, ordini
-
Visualizza clienti
Dati dei clienti
-
Visualizza prodotti
Prodotti or collezioni
-
Visualizza ordini
Tutti i dettagli degli ordini degli ultimi 60 giorni
Altre app come questa
