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HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Track customer insights using the shopping history in the ticket.
- Automate ticket resolution with intuitive workflows and macros to save time.
- Use AI to sum up lengthy tickets in seconds and refine the text to fit you.
- Customize your message design to respond professionally and stay consistent.
- Use solid yet simple collaboration features to solve more client cases together.
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
Fungerer med
Butikkens kasse, LiveChat, Zapier, Salesforce, Slack, ChatBotKategorier
Kanaler
Arbeidsflytautomatisering
Automasjonsoppgaver
Tilpasning
Priser
Team
$34 / måned
eller $348/år og spar 15 %
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
14-dagers gratis prøveperiode
Business
$59 / måned
eller $600/år og spar 15 %
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
14-dagers gratis prøveperiode
Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer
Omtaler (2)
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.
Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
Brukerstøtte
TEXT kan besvare eventuelle spørsmål du har om HelpDesk for Ecommerce support.
Ressurser
Denne utvikleren tilbyr ikke direkte støtte på Norsk (bokmål).
Lansert
6. januar 2021 · Endringslogg
Tilgang til data
Denne appen trenger tilgang til følgende data for å fungere i butikken. Finn ut hvorfor i utviklerens personvernerklæring.
Vis personopplysninger:
Kunder, butikkeier
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Kunder
Navn, e-postadresse, telefonnummer, fysisk adresse, geolocation, IP-adresser, nettleser og operativsystem
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Butikkeier
Navn, e-postadresse, telefonnummer, fysisk adresse
Vis butikkdata:
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Vis kunder
Kundedata
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Vis produkter
Produkter or samlinger
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