HelpDesk for Ecommerce support

HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.

• Track customer insights using the shopping history in the ticket.
• Automate ticket resolution with intuitive workflows and macros to save time.
• Use AI to sum up lengthy tickets in seconds and refine the text to fit you.
• Customize your message design to respond professionally and stay consistent.
• Use solid yet simple collaboration features to solve more client cases together.