HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

定價
每月 $34 起。 提供免費試用。
評分
4.9 (2)
開發者
TEXT

HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations. 更多
  • Track customer insights using the shopping history in the ticket.
  • Automate ticket resolution with intuitive workflows and macros to save time.
  • Use AI to sum up lengthy tickets in seconds and refine the text to fit you.
  • Customize your message design to respond professionally and stay consistent.
  • Use solid yet simple collaboration features to solve more client cases together.

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面, LiveChat, Zapier, Salesforce, Slack, ChatBot

管道

電子郵件, 即時訊息, 聊天機器人, 社群媒體, 自助, 說明中心, 聯絡表單, 常見問題

工作流程自動化

自動回覆, 回覆範本, AI 回覆, AI 摘要, 票務, 整合收件匣, 自動指派, 規則式觸發條件, 升級, 標記, 垃圾郵件偵測, 追蹤訂單, 顧客通知, 意見回饋問卷, 多家商店, 分析, 報告

工作自動化

顧客分群, 顧客標籤, 電子郵件回覆, 退貨流程, 時間設定, 處理訂單

自訂

API, 條件邏輯, 自訂觸發條件, 範本, 自動同步資料, 排程工作, 自訂工作流程

定價

Team

$34 /月

或每年 $348,可省 15% 的費用

  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 5 teams
  • 5 forwarding addresses
  • 5 reply addresses
  • One custom domain

14 天免費試用

Business

$59 /月

或每年 $600,可省 15% 的費用

  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 100 teams
  • 100 forwarding addresses
  • 100 reply addresses
  • 100 custom domains

14 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

評價 (2)

整體評分
4.9
各級評分數量
  • 50% 的評分為 5 顆星
  • 50% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2024年11月7日

I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!

Aylala
波蘭
使用應用程式 5分鐘
編輯時間:2022年2月22日

Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.

Coastal Gifts Inc
美國
使用應用程式 16天
TEXT 已回覆 2022年2月21日

Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.

Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ

支援服務

「TEXT」會回答您對於「HelpDesk for Ecommerce support」的任何問題。

開發者

TEXT

Zwycięska 47, NIP 8992447196, Wroclaw, 53-033, PL

發布日期

2021年1月6日 · 變更記錄

資料存取權

這項應用程式需要存取以下資料,才能在商店中正常運作。 原因請參閱開發者的 隱私權政策

檢視個人資料:

顧客, 商店擁有人

  • 顧客

    名稱, 電子郵件地址, 電話號碼, 實體地址, Geolocation, IP 位址, 瀏覽器和作業系統

  • 商店擁有人

    名稱, 電子郵件地址, 電話號碼, 實體地址

檢視商店資料:

顧客, 商品, 訂單

  • 檢視顧客

    客戶資料

  • 檢視產品

    產品 or 商品系列

  • 檢視訂單

    過去 60 天的所有訂單詳細資訊

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