主要圖片圖庫
HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Track customer insights using the shopping history in the ticket.
- Automate ticket resolution with intuitive workflows and macros to save time.
- Use AI to sum up lengthy tickets in seconds and refine the text to fit you.
- Customize your message design to respond professionally and stay consistent.
- Use solid yet simple collaboration features to solve more client cases together.
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
結帳頁面, LiveChat, Zapier, Salesforce, Slack, ChatBot管道
工作流程自動化
工作自動化
自訂
定價
Team
$34 /月
或每年 $348,可省 15% 的費用
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
14 天免費試用
Business
$59 /月
或每年 $600,可省 15% 的費用
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
14 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.
Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
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