EComposer Landing Page Builder
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The app its self is pretty frustrating to use. Its not very intuitive, its more techy and takes alot of frustrating time to execute very simple things. It could be designed better.
Thank god for their amazing support though, small things i was able to get assistance with Eric was very helpful and made the tweeks i needed to complete my project.
Hi Shaundra,
This is Anna, Customer Success Manager at EComposer. I hope you're doing well.
First of all, I am truly sorry for your experience which I understand that does not meet your expectations. If possible, I hope you could take a few minutes to share us more about your feedback about the app so we can improve it and we will be very grateful to you.
Again, I am sorry for what happened. I hope for your kind understanding and giving us more space to get better.
Warm Regards,
Anna
It has it's limitations in features and designs and some of the english text on buttons or 'out of stock' notifications isn't grammatically correct. You have to go through a lot of the automatic labels such as the 'sold out' labels as the English is wrong.
Pretty buggy overall. Templates will not apply to pages or apply to the wrong ones. It seems we're always having to fix ecomposer issues.
But, customer service is usually available and helpful. So, if something isn't working, they're there to help. But there is often something wrong.
Hello there,
Thank you so much for taking the time to write a review. We are also sorry to hear that our app was not able to meet your expectations.
We had double-checked the labels and haven't found the issues reported. We really need your help to make it clear where to correct the labels.
We have sent you a follow-up email to assist you on this. Thank you for bringing this to our attention and waiting to hear from you!
Gratefully yours,
ECompser team
i love this app but sometimes the pictures disappear on my site and i have to go into the app to reselect the photo and publish it again for the photos to appear on my site and its really annoying i wish i could get the photos to stay
Hi there,
This is Anna, Customer Success Manager at EComposer.
First of all, I am truly sorry for your experiences with our app. Regarding the photo disappearing, we've tried to reproduce it but cannot from our end. We need your help to check the issue further. It likely relates to your browser or device, so we hope for your cooperation.
We sent follow-up emails, kindly check it and let us continue to assist you using EComposer.
Best regards,
Anna
It has some bugs. The support team tries to fix them and mostly could always do it, although it takes some days. Overall OK.
Hi there,
This is Anna, Customer Success Manager at EComposer.
First of all, I am truly sorry for your experiences with our app. We immediately double-checked all the issues you mentioned in your chat and there are some updates I would love to tell you:
- About the undo error, we tried but could not reproduce the issue from our end. So I really appreciate it if you can send us more details such as filming how you got it.
- As for the dynamic content display, our development team handled it now and you can check it again.
- Regarding the guide CS sent you was not helpful, we also had a meeting with our team yesterday and made sure they put more effort into guiding you step by step or sending video guide will be better.
We sent follow-up emails to update you in detail, kindly check it and let us continue to assist you using EComposer.
Best regards,
Anna
