EComposer Landing Page Builder
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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EComposer has been a useful tool to build customized pages for our website. We had a technical issue with the app and the support was quick and Andy got everything working again right away! Thank you for creating such a user friendly app!
Works as it's supposed to, and the customer service is quick to answer any questions. The platform is easy to work with and creates pretty pages easily!
This app is better than Shogun I think. I have tried both and this one is far more versatile and has more options than what I have seen. It did have issues when I was trying it initially but the Customer service was always online to Australian Times and helped me out immediately. I am amazed at their service.
Thank you for your review and glad to hear you have great experience with customer support. Our pleasure to assist your growth. All the best!
Incredible app and even more incredible support! This app allows for so many different options, and Im only on the free version. Any time of day that I run into a problem or need some guidance, there is 24 hour support. I was having troubles with differences between desktop and mobile site viewing, and they took care of everything for me. I can't recommend this app enough and hope other people find it because it's honestly a game changer for my website and shop.
Andy was amazing! So helpful and fast at sorting out the issues we had. Thank you for all you help! :)
Easy to use app and great customer service! As a newbie to the site, customer service was really helpful in addressing my questions.
Sometimes customer support is offline and unavailable, but when they are available they are friendly and helpful. However, the app itself if often fickle and finicky. While support agents are helpful and professional too often there is a breakdown in communication or a misunderstanding of what is actually needed. Often the assistance provided results in undesired changes in my landing page design that require multiple attempts to correct what was incorrectly executed. This has caused lost time, many redos, and frustration on my end as the user of this app. I'd like to recommend it, but unsure that I would.
Hi there,
This is Rainy, Customer Success Manager at EComposer. First of all, thank you so much for your review. And I am truly sorry for your past experience.
There are several things I would to clarify:
1. Customer support is not available sometimes. Actually we're aware of this delay response due to the thin resources of customer support at the time you connected us. And we are putting more people in that shift to ensure no more wait.
2. Misunderstanding your question: I did review this mistake (one CS agent sent you the wrong document while actually you asked for another thing) with the whole team and we will make sure to read it carefully before giving assistance.
3. Other issues like copy color code, adding date of birth field on contact form, etc. we've contacted you to guide the solution.
Kindly give us another chance to improve these. I hope you will have a better experience now.
If you need further assistance, freely free to contact us anytime.
Best,
Rainy
Very good service and quick resolution. Chat box support helped me through the whole process of installing the app. Olivia was very helpful. Thanks a lot.
Great experience. Easy to use and a very very quick customer support if you face an issue. Any question get solved in less than 30 minutes
olivia is the best she really took care of everything i wanted and was very patient with all my inquiries