EComposer Landing Page Builder
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Avaliações (4 759)
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Easy to use app and great customer service! As a newbie to the site, customer service was really helpful in addressing my questions.
Sometimes customer support is offline and unavailable, but when they are available they are friendly and helpful. However, the app itself if often fickle and finicky. While support agents are helpful and professional too often there is a breakdown in communication or a misunderstanding of what is actually needed. Often the assistance provided results in undesired changes in my landing page design that require multiple attempts to correct what was incorrectly executed. This has caused lost time, many redos, and frustration on my end as the user of this app. I'd like to recommend it, but unsure that I would.
Hi there,
This is Rainy, Customer Success Manager at EComposer. First of all, thank you so much for your review. And I am truly sorry for your past experience.
There are several things I would to clarify:
1. Customer support is not available sometimes. Actually we're aware of this delay response due to the thin resources of customer support at the time you connected us. And we are putting more people in that shift to ensure no more wait.
2. Misunderstanding your question: I did review this mistake (one CS agent sent you the wrong document while actually you asked for another thing) with the whole team and we will make sure to read it carefully before giving assistance.
3. Other issues like copy color code, adding date of birth field on contact form, etc. we've contacted you to guide the solution.
Kindly give us another chance to improve these. I hope you will have a better experience now.
If you need further assistance, freely free to contact us anytime.
Best,
Rainy
Very good service and quick resolution. Chat box support helped me through the whole process of installing the app. Olivia was very helpful. Thanks a lot.
Great experience. Easy to use and a very very quick customer support if you face an issue. Any question get solved in less than 30 minutes
olivia is the best she really took care of everything i wanted and was very patient with all my inquiries
very polite and cool service i appreciate their way of talking and customer support well done excellent specially to Mrs Olivea
Finally a page builder that has everything. Points for the excellent customer service... Thanks Andy.
i like how the fast the support team responds and in a very polite and clear manner. They solved my issue right away especially susan. if youre looking for landing page builder, look no further.
Quick, efficient and great support... thanks Jade, appreciate it :-)
Customer service is really fast, and response is almost immediate. We will have more update after few months. Good luck