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Muokattu 14. maaliskuu 2023

Hello there, We have uninstalled the app as there was some problem with the Email popup, but it still showing up on our website. Can you please let us know how we can delete the pop up? Is there something we need to do with Code?

It is very frustrating for mobile users as the screen is being obstructed by the pop up.

Looking forward to your response.



Can you please share your email id?

Kowloon Trading Co
Hongkong – Kiinan erityishallintoalue
Noin kuukausi sovelluksen käyttöä
CHANNELWILL vastasi 14. maaliskuu 2023

We sent the email from ecomsend@uppercommerce.com, thank you so much!

Hi there,
Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience brought to you. Our tech team has completely checked this issue, and the cause and solution were sent to your email your email through our official email. Please kindly have a check. Much appreciated for your time!
Kind regards,
EcomSend Team

1. helmikuu 2023

App is easy to set up. The problem is the photo feature on the pop-up is quite limited. It only works well in background, if you add photo to different location such as centre, left or right, either it didn't show up on Mobile View or it will be stretch on Desktop View. On top of that, this app requires your customers to subscribe/leave their email, they can't move on without adding their email. Overall, good free app.

Confidence Cosmetics
Noin 3 tuntia sovelluksen käyttöä
CHANNELWILL vastasi 1. helmikuu 2023

Hi there,

Thank you for your trust and taking the time to leave a valued feedback for us. We are so sorry for the inconveniences brought to you.

We attach great importance to the questions and suggestions raised by our users. For the two questions you mentioned, our specialist and product manager have contacted you by email. If you could spare a minute to have a check, we would much appreciate it!

Kind regards,