絞り込む
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評価順
Process was very easy to understand and extremely helpful with setting up Returns/Exchange policies. The process did not take long either. Amit was very helpful and patient with the process of onboarding.
We did a proper RPF process where we benchmarked different return systems. EcoReturn did win the process.
We spent a lot of time to test the system and to my surprise we discovered many bugs we raised to the team. It look quite some time to get it fixed. I was surprised that other customers had not raised these issues previously.
After we paid the suscription, we had some other issues and did not immediately set-up the system. A few weeks later when we wanted to set-up the system, the licence was not active any more. I was even more surprised, that i had to show proof that i paid the license.
Now, it already over one months that Saurav and other team members have not activated the suscription. I send them daily reminders. But nothing is happening.
Also, they promised to integration with ODOO and set up a new logistic partner. I guess these are empty promises.
This is my first time in an e-commerce business and using this app of setting up the return and refund. Their customer service is stellar - fast, thorough, and detailed service. I had a one-on-one virtual meeting with EcoReturns' rep to guide me a step-by-step how to set up the return. In addition, I did a couple test runs with them to see how it actually works with Shopify. I learn a lot within one hour and a half. Can you believe that they spent time with me to explain everything for an hour and a half. I feel grateful how they care about their potential customers. They answered me every detailed question. For someone who is really new in the e-commerce business like myself and how the logistics works, I highly recommend this app. Besides the amazing customer service, the app is user-friendly. Most importantly, they offer a free plan which is way sufficient and effective for small businesses. I am happy to found this app and incorporate it into my Shopify shop. Special thank to Saurav Pramanik from EcorReturns who patiently helped me through all the process.
Stellar Customer Support! Always available to hold your hand through the process, they will make sure the job is done and take part in testing the changes out.
Thank you for your kind words! We're here to assist you every step of the way and ensure your needs are met. If you ever need further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!
The is app is good and the customer service team is also helpful. Saurav, Amit, Vivek all are extremely efficient.
a great team and app to help reduce the return at your website, all necessary integration of different carriers are available, very easy to use. Highly recommended.
We have just recently started using EcoReturns, but are so far very happy with our experience. The platform is super intuitive and easy to set up with Shopify and various transport partners. We have now activated 2 of our 4 Shopify stores and have been very satisfied with the support and onboarding from Saurav and his team.
Thank you for sharing your positive experience with EcoReturns! We're delighted to hear that you've found our platform intuitive and easy to set up with Shopify and logistics partners. We're here to continue providing you with great service as you further integrate EcoReturns with your stores. If you have any more questions or need assistance, don't hesitate to reach out. Thank you for choosing EcoReturns!
The customer service is great, they couldn't do enough for me when I had some issues with the app. quick responses and the issue was resolved quickly.
Wow, the app really works well, I have a Shopify store where I am selling print on demand products and I have been really having problems with my returns and exchange. All thanks to EcoReturns. Highly recommended