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We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales.
Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show up sometimes. Support is available through chat which is not immediate but within 24 hours. If you are often modifying draft orders it is a useful tool
We're really glad to hear that you're happy with your experience using Order Editor! Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years. We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We also offer an editing mode called Quick Mode that allows to save simple edits in place for regular orders and avoid the double reporting issue in Shopify.
We are more than happy to help you filter out the reports to track your store accurately, please feel free to email us at support@editorder.net
The app does exactly what it should and also allows you to add product discounts, cart discount, line item properties and more.
In the instances I have to asked for some help the question was answered in a matter of minutes.
bad customer service. they use a 3rd party app to pick up calls and take your info down and no one gets back. i didn't use this app and asked to cancel it and just realized i was charged all these months after telling them i wanted to cancel!
We apologize that our customer service didn't align with your expectations. When you first reached out, we were happy to refund your Edit Order subscription. However, to receive a refund from Shopify, all Shopify apps need to be uninstalled first. Months later, we responded to your call within the hour, but informed you that we were unable to perform the original refund because our app had not been uninstalled yet. We're deeply sorry if there was any misunderstanding over this. As soon as the app was uninstalled, we coordinated with Shopify to refund your original request as well as the subsequent months of your subscription.
The Edit Order app is excellent and well worth the cost - I've tried other app's, and they were worthless. Edit Order is a well thought-out, comprehensive app that integrates perfectly with Shopify. You may not use it every day; but, you'll be thankful you have it when you do need to change an order. An excellent feature that I love is that it preserves the previous versions of any order you modify. The only drawback is how it integrates with the reporting features.
The customer support from the Edit Order team is impressive - quick, helpful and supportive.
This app is powerful, but unreliable. We've been using it several times a week for four months; expect the app to not be working for a day or so every month. The support team usually takes +1 day to respond to reports of downtime and fix the app.
Our shop really needs this functionality so I put up with it, but I wish someone else was doing this and doing a better job.
They also seem to be billing all users $19/month, whether or not your shop is on a basic subscription, so don't believe their description about their payment structure. Expect to have to request refunds if you install it expecting it to be free, though I'm not sure if anyone's successfully gotten a refund before.
Yes. Yes. Yes! This app is wonderful. One click installation and it works. I used it immediately to create an order for a client that we wanted to send something for free. Great app. I highly recommend.
Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss.
Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!
The fact that you are selling an app that allows people to edit orders and NOT PROVIDE the function to send an order confirmation / receipt of their updated order with new total price is unbelievable. This should not be premium feature, its a BASIC REQUIREMENT after editing an order that they customer sees the new breakdown of prices and total cost.
We're sorry that your experience with us not what you expected. We've been diligent about reaching out to you over the last month about this and did not receive a reply. We do have the function to send an order confirmation and it's well documented here https://help.editorder.net/article/39-send-an-email-notification-when-updating-an-order and it does not require a premium plan.
Very friendly and professional team, had a problem with taxes and they fixed it real quick! App satisfied all our needs in a clean and easy to follow UI.
UPDATE - Change in management, change in support, and now charging basic stores the $19 fee? I'm out.
This app is a lifesaver and time reducer. We sell on several channels and manually enter orders often. This app makes it easy. We had a recent problem with the sync, first real issue, and it was resolved through live chat in minutes. The app is also constantly improving with each update.