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Technically 3 or 4 stars but all of the limitations are caused by the Shopify platform itself, not the app. Why most of this functionality is not built into Shopify I don't know and these guys are trying to make the best of a poor order management system.
This is an amazing app - it adds key functionality, and in a elegant and rock solid way! The additional ADD ORDER functionality is over the top - simple and easy.
We have used EditOrder for over a year now. We ship to wholesale account and direct to consumer. Wholesale accounts are constantly changing their orders. Even the DTC has changes. I can't imagine using Shopify if we didn't have EditOrder to make changes. I would have to go back to WooCommerc which is where we came from. Their support team is very responsive. I have had to contact them 3 separate times and they have always responded back quickly with answers that made send. In other words they correctly interpreted my problem. I have not found this to be the case with all other app support requests. I would rate them a must have for being able to edit orders in Shopify.
Great customer service, great app, very fair pricing, highly recommended !
Thank you team!
We recently added this app to our grocery store. Because the actual weight of meat, seafood and deli items can never be known until you fulfill the order, there is a need to constantly edit the final sales price. This app is a Godsend. It does exactly what we need it to do and it works - And it is easy.
But here is the best part, the customer support provided by Cleverific is unequaled. I had a couple of issues (my issues, not the app's) at the outset and these guys stepped up to the plate and ran with the ball and solved my problems-- They really went over and above what was required -- I would give them 10 stars if I could.
Thanks so much! We're so happy we were able to save you the frustration of having to go through hundreds of orders manually. If you need anything else, you know where to find us!
Absolutely fantastic App - Shopify should pay these guys 100 million dollars and make this default functionality - it's absolutely required, and absolutely does the job! The support is responsive and friendly, and no job is too small! Could not recommend more highly!
Great App! We use it almost everyday. Great option for when you need to add a custom item or when customer's call in to make a change to their order. Thank you for adding the custom product feature!
This app saved us a ton of work when editing orders, requesting for additional payments from our customers and getting the latest order information. I love the team behind this app for their honest service and dedication to make this app better every time. Thank you everyone. Hope that business will be better for all of us as we fight through CoVid. Stay Safe!
Super useful! I wish I could use the Payment Request feature!
This app is a must-have!
They have a great help section with everything you could need to know laid out in front of you. If you can't figure something out, their support team is always very quick to help.
I don't know how we could even use Shopify without this app, it's been a lifesaver!
Thank you so much for your review! We're happy to hear that you were able to find what you need from Edit Order's help section but our support team is always happy to help you out. :)