Cleverific: Order Editing

We can't live without Edit Order. With the amount of exchanges we handle its the only way we can edit a customers order.

I have found this app excellent and the support has been 10 out of 10, very quick and always very helpfull
I have again asked for help and fixed very quickly

Great service and super helpful

Relatively early days for us using this app but it's working beautifully for our needs thus far (with really no change to default settings) and I REALLY appreciate it. We have a very maintenance-intensive customer base, with frequent phone calls for order modifications, so having something like this was quite necessary. I was surprised and pleased to find how seamlessly it works with ShipStation! First order I edited, I checked to see and yes, the original disappeared and the new order appeared in ShipStation pretty much immediately. - From the spot checking I have done, it's doing great with inventory adjustments. That's crucial for us as we have very closely managed stock due to chronic industry shortages. - I have not used their support much at all but when I first downloaded it and was looking for a feature that was in beta if I remember right, they were very kind about immediately activating it for me so that I could get started. I will probably post more when we've used it for awhile and have done more staff training on it.

Great app, saves us a lot of manual inventory adjusting, and it looks professional - rather then pen and paper method of editing invoices!

Amazing app and outstanding customer service. I highly recommend this app to whoever wants to easily edit their orders. Thanks Edit Order team!

What a fantastic App! I found them initially after I had an order that I needed to edit, and Edit Order was exactly what I needed. I found the App very straightforward and an asset for my business! Thanks so much!!!

Edit Order has been super helpful. Adding this App has given us so much more flexibility to manage orders.

Matt
Groove Rings

The customer support for this app has been quick, responsive, and friendly.

We've learned a few things the hard way in regards to how the app impacts our accounting and shipping:

- Even though it's nice to have order numbers preserved with a suffix, we had to turn that function OFF because the order number with suffix was not getting passed to our fulfillment program or our data reporting app. It was sending a different order number that was not showing up in the Shopify admin. This was creating a confusing mess that was time consuming to parse out. SOLUTION = Uncheck that setting. The canceled and new order won't be related by order number, but now we just write a note in the new order note to link the new order number back to the old order number.

- The default setting in the app is to preserve the timestamp of the original order on the new order so the canceled and new order will show up together in the order feed. Again, this seemed like a great feature, but we also had to turn that function OFF because Shopify was using the timestamp date for monthly financial reports, while our data reporting app was using the actual date of creation for the new order. This created problems on the accounting side if an order was created in one month, but edited in a different month. SOLUTION = uncheck that setting as well.

I'm still giving 5 stars because if you have the settings right for your needs, the app works really well and helps provide flexibility that we wouldn't have otherwise. Plus, the support has been amazing and they've even made some changes based on our requests.

I don't know what we would do without this app. It solved so many problems relating to editing orders and it couldn't be easier or more comprehensive. I highly recommend it.