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Great customer service/support!
Thanks!!
We use Edit Order by Cleverific and absolutely love it. It makes making changes to orders simple and works perfectly with Shopify! We love it and rely on it on a daily basis! Also, their Support Personnel are awesome!
This is a very, very handy and well made app. We don't use every day but it's a lifesaver when someone changes their order or requires a custom line item.
Andrew Moorey, Co-Founder
Elua, a Global Hydration Company
"Better Water, Better Life!"
www.elua.com
He provided very speedy support to me, who lives on the other side of the globe.
Thank you very much.
great app. really helps with the limitations of shopify. support is very responsive and actually cares when something doesn't work. definitely recommend.
There are currently 3 edit order apps in the market and this is the best one. I will leave a brief comparison below:
This App (Edit Order by Cleverific):
It allows you to edit orders, change prices/taxes just like the others. This app can also add extra properties to the items and the order itself, which the others can't. The support for this app is good. Josh typically replies my emails in a few hours and he really helps to solve issues. There are a few minor issues with this app, but I believe they will improve it constantly.
The other two (Edit Order by Lion Apps, Edit Orders - Editify by Booster Apps):
I believe they are made by the same shit people, because they look the same and work in the same way. They can edit orders and change price/tax, but they CANNOT add extra property to items as mentioned above. Support doesn't exist. They never reply my emails. The worse thing is they will try to trick you to sign up the premium plan when you install the apps, instead of offering the 14 days free trial. Watch out for that.
If you are looking for an app to edit orders, then this is the app you are looking for. Don't even bother to test the other two, you may end up paying for testing.
The fact that you are selling an app that allows people to edit orders and NOT PROVIDE the function to send an order confirmation / receipt of their updated order with new total price is unbelievable. This should not be premium feature, its a BASIC REQUIREMENT after editing an order that they customer sees the new breakdown of prices and total cost.
We're sorry that your experience with us not what you expected. We've been diligent about reaching out to you over the last month about this and did not receive a reply. We do have the function to send an order confirmation and it's well documented here https://help.editorder.net/article/39-send-an-email-notification-when-updating-an-order and it does not require a premium plan.
We've been using this app for over a year, and it's very useful for our business. The developers have been very responsive to our questions, also.
Been using this app for over a year now! We are very satisfied with the app. Does what we need, never had any issue!
Good work and thank you !
Great app that did exactly what we needed it to for manual order creation. Haven't experienced any of the issues with the app being down that others have mentioned but we only need to use it a few times a month.