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UPDATE - Change in management, change in support, and now charging basic stores the $19 fee? I'm out.
This app is a lifesaver and time reducer. We sell on several channels and manually enter orders often. This app makes it easy. We had a recent problem with the sync, first real issue, and it was resolved through live chat in minutes. The app is also constantly improving with each update.
Have never had success with this app. The math never ends up right. Just opening an order to edit and it will say the customer owes some random amount... like 0.27 still due or silly numbers like that. I have had it installed for over a year but now that they want to charge for an app that doesn't work, time to uninstall.
Thanks Andrew for the quick help and super service!
Very fast and nice support - this app will help you and safe time and trouble :)
I'm glad I found this app.
Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.
tested... really not very functional. Makes it awfully confusing. And this could be issue with shopify vs with app developer.
All edited orders get duplicated. And all things about that order get duplicated, including status, payment, archive, etc.
Editing an archived order results in, another archived order. And no way to change shipping status or archive.
Great! This app addressed our issue with phone orders. Before we discovered it, we had to adjust our inventory manually which was very inconvenient. Now we can enter orders of customers who prefer to order via the phone and maintain an up-to-date inventory.
Seemed great at first, then started doing our accounting and discovered over £10,000 of 'ghost' duplicate sales that were bumping up our revenue without it existing, and meaning we were sending too much tax to HMRC.
Thank you for your honest feedback. We’re sorry your experience with us wasn't what you expected and tried to reach out a few times to help. We have tried our best to be transparent about sales report issues and have provided documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. Over the last few years, we’ve worked directly with Shopify to resolve this issue and hope that a fix is coming soon.
Someone had ordered a lamp off our store with an EU power cord instead of a US power cord and I couldn't work out how to amend it easily for them. Downloaded this app and I amended the order with ease. Contacted their contact support regarding an issue and they had responded in less than a day. Very happy with these guys and would definitely recommend.
Was awesome while working .... for no reason it has stopped working and the page won't load.
Previous emails on another issue have gone unanswered.
Awesome so far! Would be great if credit cards could be charged directly through the app :)