Avaliações (308)
Refinar
-
Por classificação
1st top notch support, fast turn around when you need it, but guess what, most of the time you do not even need to reach out to support because it just works :)
I have been using Cleverific Order Editor for the past 5 years and its addressing Shopify Native Edit missing features like editing shipping fees, taxes, and much more. We are able to provide faster turn-around to our customers when changes needed to be done to their orders.
Highly recomemnded :)
TL;DR: Came for the app features, stayed for the amazing support.
Full story: When I downloaded this app last week, I reached out to their support team to ask a question about one of the their features, and got a helpful reply within minutes. This week, they reached out to see how the solution worked for me, and when I asked a few more questions about some new features that they launched this week, they replied immediately there too. I can't recommend them enough. This app has a ton of features, and a fantastic team to help whenever you have a burning question. 10/10.
We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales.
Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show up sometimes. Support is available through chat which is not immediate but within 24 hours. If you are often modifying draft orders it is a useful tool
We're really glad to hear that you're happy with your experience using Order Editor! Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years. We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We also offer an editing mode called Quick Mode that allows to save simple edits in place for regular orders and avoid the double reporting issue in Shopify.
We are more than happy to help you filter out the reports to track your store accurately, please feel free to email us at support@editorder.net
Even though they were unable to resolve my issue due to a compatibility issue beyond Order Edit's control I found Laura very helpful and easy to work with. Keep up the good work!
This has allowed us resolve a number of order tracking and outgoing inventory issues. The only frustration is that Shopify doesn't allow for the original order to have shipping changed without recreating the order. Customer Service did a great job of explaining the workaround but I hope shopify allows for better integration for B2B sites.
Very highly recommended. Customer service is top notch. Any questions that you may have, they respond right away.
App works great. Support team is also fantastic, responsive, and understanding. Highly recommend.
Their platform is intuitive and customizable. With their support, we've improved our customer service capabilities significantly, enhancing the overall experience for our customers.
Ended up not using the app but I wanted to say that the support was great!
Great app, and great support