[HumanPresence] Shop Protector

Cancelled orders that were NOT from bots! Lost money and had to placate irritated customers. Would not recommend.

UPDATE: The app developer personally attacked me in an email even though one of their employees was very kind in wanting to help me fix the problem explaining the delay. But because of what the CEO said to me I will never pay for any of their services or recommend it to anyone. I'm the kind of person that will change my review if I get great service. But that email just told me I did the right thing in expressing my frustrations. Shopify you need to protect your store owners from companies that treat them like this! I stand by what I said below: This app killed my stores performance. When I tried to reach out to them for help I got no response. So I'm taking the stars I gave originally completely away. As a business owner going to school and raising my kids I do not have time to chase companies like this down only to get ignored. I'm moving on and seriously thinking about leaving Shopify altogether. I have nothing but headaches dealing with this platform.

Zero stars. Negative zero stars.

It's Black Friday.

This app cancelled and REFUNDED 13 orders on my website. All of these sales were lost. And guess what? No one can fix the problem because it's a third party app. DO NOT USE THIS APP!

I was having bot spam sign ups to my mailing list -- about 10 a day or more. I looked into a few different solutions and found this app! I am SOOO happy with it as a solution. It IMMEDIATELY stopped all bot spam sign ups and makes me aware of suspicious activity on my site. This was perfect!!!

I used this app during the trial period, and would not recommend to people looking to protect form submissions and whose traffic is primarily mobile (as mine was). I installed a session tracker, and saw that many real people were attempting to submit their emails in my form on mobile, but that there were errors that were preventing them from submitting successfully. Needless to say, this was a loss in leads for me.

Not only that, when I uninstalled the app before the trial ended, they still charged me for the service. I recall uninstalling right on time (I had a calendar reminder for the exact date), but they claimed that I was 2 days late. Fine. I wrote back wondering if they could waive the monthly fee since I was only "over" by TWO days and I had lost so many leads, and it was crickets on their end. Other apps I use have much better customer service!

I thought this app would stop spam bots visiting my site, it does not... very very disappointed, i think i will uninstall seems of no benefit to me.

It is stopped the spam registrations but....
This will slow down your shop and caused redirecting!
Test your site on gtmetrix.com before the app and test again after you installed the app. My shop was D-D with the app!

Do NOT download this app. They cancelled 2 of my customer orders due to their own 'fraud analysis'. Shopify's fraud analysis said it was a low risk order, however Shop Protector app decided to cancel for no reason. One customer paid with Klarna Buy Now Pay Later and another with Visa. Both customers reached out to me after regarding their cancelled order. This app will ruin your business and you will lose out on potential orders. Both of my orders were high value orders and because of Shop Protector I almost lost had the customers not reached out to me themselves. I had this app for only a week!

I hoped that this app would be able to help from form bots in our search but it only protected the contact and registration forms. After the test period no false forms were found. I assume because we didn't have any bots visit in that time. Because it was unable to do the task we had hoped we decided to uninstall and clicked the uninstall button on Shopify.
Be warned that they do not return the files that have been changed only disconnect the app. Backups had been made by Shop Protector and once I was aware I was able to restore from those backup files however in the meantime we were unaware that customers were unable to make accounts or to contact us via our contact form. I hate to think how many frustrated customers that produced until we were contacted by one and were able to investigate & produce the fix.
This may well be a fab app for the right people but not what we wanted and very poor on the uninstall.

I have installed the application but when I continue the setup process and attempt to create a new account nothing happens. Not useful in its current state. I have reached out for support and received an email asking if I had it installed but nothing more.