Back in Stock ｜Notify Me
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ES Back in Stock has been a wonderful app for us-- It took us some effort to get our email domain auth set up so that we could send restock emails directly from our domain, but aside from that this app provides so much value for us while being a free app (understanding that it's a customer acquisition system for their other paid apps, etc.). The support team is also quick to respond and help us work through and challenges or issues we have. Thanks for offering this app to the ecosystem!
App doesn't work, when you put things back in stock it doesn't detect it and no emails are sent.
So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying.
First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it.
The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time.
We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.
Dear AVÔNA,
I’m Joey, the account manager for Back in Stock. I read your review and I want to sincerely apologize for the frustrating experience you’ve had. You chose our app with high expectations, but the support and results you received were far from what we promise—this is completely our fault.
After carefully checking your previous ticket, I can see several issues on our side: our development team’s response was slower than it should have been, the handover between different agents wasn’t seamless. And some of our emails to you may not probably have been successfully delivered due to some network or system error . All of this led to one problem being dragged on for weeks, and I completely understand how disappointing this must have felt.
Please rest assured—your recent subscription fees will be refunded. I don’t want you to feel you’ve paid for nothing.
Regarding your email template customization:
On September 18th our developer actually finished adjusting the template for you and our team sent out a test email at that time. However, it seems due to a system issue you weren’t able to receive that email, and I sincerely apologize for the confusion this caused.
This morning I followed up urgently with our developers, and the issue has now been fixed. I tested it on my side and was able to receive the test email successfully. I also sent one directly to your address noreply@avonaofficial.com
—could you please check and let me know if the template style looks good to you now?
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Regarding setting up your custom sender name: this step requires strict technical verification, and although you’ve already followed the instructions, it still shows as incomplete. To solve this as quickly as possible, I’d like to offer remote support via AnyDesk so our developers can directly see any errors and fix them in real time.
https://anydesk.com/en/downloads
Could you let me know if remote assistance is possible for you, and share a convenient time? I’ll arrange everything with our developers so that we can finally get this fully resolved.
Once again, I’m truly sorry for the frustration we’ve caused. Thank you for giving us a few more days—we will do everything we can to turn this experience around.
(Since I’m not sure whether my reply on the Shopify review page will successfully reach you, I’m also sending this email directly from joey.wen@channelwill.net, please do kindly reply me there, thank you so much)
The app works seamlessly, but they keep changing the name of the app and it's driving me crazy!!!!! I can never find it when I'm looking for it because the name is different on a week to week basis
Simple and straightforward app! Had fast help offered by Pia to redesign a bit the look. Happy
Very helpful and quick to respond and action requests for assistance
Service très réactif,
application facile d'utilisation :)
Very easy to configure App and when need help for personalisation, support is very nice and professional. I m happy to use this app now.
relativ einfach zu installieren, funktioniert auf Anhieb
Supernem at sætte op og alt virker, som det skal. Supporten svarer hurtigt og er meget hjælpsom.