Recensies (445)
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I'm afraid this app has gone downhill in the last few months, since we wrote a positive review. This seemed to happen from when the app changed from 'CW Back In Stock to 'Ecomsend Restock'.
Firstly the developer randomly sent an email to all subscribers saying several products were back in stock, when they weren't. Secondly the chat function just doesn't understand simple questions, I would like to know the date when a back in stock email was sent and checked, but they don't seem to understand my query!
Dear Mutts and Hounds,
This is Joey, the account manager from the Ecomsend Restock team. I want to personally thank you for bringing these important issues to our attention. Your feedback isn't just valued—it's essential to us, and I've carefully reviewed every detail of your concerns with our development and customer service teams.
First, I want to sincerely apologize for the frustrating experience you've had with our app. You've been a loyal customer who once believed in our product enough to leave a five-star review, and we've clearly fallen short of the standards you deserve. Please know that I am personally looking into each concern you've highlighted and am committed to making things right.
-Regarding the Stock Notification Issue
After investigating your specific situation, I found that one of your products showed an inventory update on February 28th at 4:03 PM. Our system, following its current protocol, sent notifications to subscribers just one minute later at 4:04 PM. It appears that by March 1st, the inventory returned to zero, likely because the item was purchased or due to other inventory adjustments. This timing may explain why some subscribers saw zero inventory when they checked. For your reference, I've sent screenshots of both the inventory change records and our email notification timestamps to your email (mail@mxxxxxx.co.uk), as the Shopify review system doesn't support image attachments. These visual confirmations should help clarify exactly what happened.
I completely understand your frustration with this situation. The current system logic works as follows: For example, when a product that 200 people have subscribed to receives email, then even just 1 item back in stock, all 200 subscribers receive a email. This creates an unfortunate situation where subscribers who check their email later may find the product out of stock again, leading to the impression that we sent incorrect notifications and we are sorry about this, we recognize this logic isn't ideal. I want you to know our development team actually has always been working on optimizing this default logic. It's just that because this involves changing core functionality that's been in place since the app's inception, finding the right solution requires careful development which lead to more investigating time.
-Our Solution for You
In the meantime, I'd like to offer you a customized solution: We can set a minimum inventory threshold for sending notifications to your customers. For example, if you set it to 20, the system will only notify subscribers when the inventory reaches 20 items or more, significantly reducing the chance of frustrating out-of-stock experiences for your customers. Please let me know what minimum inventory threshold would work best for your business, and I'll implement this custom setting for you right away.
-Regarding Email Date Information
I sincerely apologize that our customer service team couldn't provide clear information about when specific back-in-stock emails were sent. You deserved a better response and proper follow-up. We've addressed this internally with additional training.
The ability to view email notification dates directly in the dashboard is actually a feature our development team is currently working on. I recognize how crucial this information is for your business operations. While we complete this development, I'll personally ensure our team provides you with any notification date information you need - just reach out to customer service and mention this conversation.
-Moving Forward
Your experience with our app since the transition from "CW Back In Stock" to "Ecomsend Restock" hasn't met the high standards we set for ourselves. We value your previous support tremendously, and I'd be grateful for the opportunity to demonstrate the improvements we're making.
I'll personally keep you updated on our progress with these specific features that matter to you as development moves forward.
Thank you again for your candid feedback. It's customers like you who help us become better.
If you feel that our response and the solutions we're implementing address your concerns, we would be deeply grateful if you would consider updating your review. Your initial five-star rating really meant a lot to our team, and we're committed to earning that level of satisfaction once again. But we deeply respect your decision either way and we remain dedicated to resolving these issues and improving your experience with our app.
Thank you so much again for your understanding and support all this time.
Best regards,
Joey
Account Manager
Ecomsend Restock team
tab doesn't show for all of my sold out items. tab doesn't get removed when product is back in stock either. had to contact support every. single. damn. time there was a restock and when there was a sold out item.
Hi there. Thank you for your honest feedback. Regarding your concern, we have already messaged you and we will do our best to sort this out for you. Please know that we value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Nona❤️
It's great so far, and they removed the branding of the email!
Thanks for the glowing review! We’re glad you had a wonderful experience.
Great and fast service. Definitely would recommend :)!
We appreciate your recommendation! It's great to know that you found our service fast and satisfactory. If you have any more feedback or questions, we're here to help. - CW-Backinstock Team
The App is so easy to integrate to your store. And you can edit the colours to make it match your store. Very impressed with the support too.
Thank you for the positive feedback! We're glad to hear that our app is easy to integrate, and you're impressed with the support. If you ever need assistance with customization, don't hesitate to let us know. - CW-Backinstock Team
Really easy to setup thnx so much!
You're welcome! We're pleased to hear that the setup was easy for you. Should you have any questions in the future, feel free to get in touch. - CW-Backinstock Team
I needed some customizations in the app and the service was super easy and helpful. I'm waiting for them to help me with the customization to apply to e-commerce and test.
Hello ORIBA,
I'm glad to hear that you found our service easy and helpful. We're here to assist you with customizations for your e-commerce and ensure everything works seamlessly. Feel free to reach out whenever you're ready for the customizations. We're looking forward to helping you further!
Best regards,
Team Trustoo
Thanks for your help Pia !
very quick response and good service!
I installed just few days ago but so far everything is perfect!
Thank you for installing our app and for sharing your feedback with us! We are happy to hear that everything is working perfectly for you so far. We hope our app will help you boost your sales and grow your business!
Pia
A experiência é boa, e eu acho que vai ajudar-me a dar uma melhoria no meu negócio. Assim eu espero .
Uau! Muito obrigado pela sua avaliação de 5 estrelas! Se precisar de alguma ajuda, sinta-se à vontade para nos contatar. Estamos felizes por poder ajudar. Cumprimentos.
Nona❤️
Great app and wonderful service. Had a minor issue with the button not showing, Claire promptly resolved it.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Claire❤️
Had a great experience with Claire. Very professionell and friendly. She solved my problem within seconds
the app is very easy to set and very straight forward. and the customer support were amazing and helped right away with my questions.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Nona❤️
This is a Great App that I have used since launching my business. Their customer service is even better.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Nona❤️
Ester was great and helped me with my issue very quickly! I did not have a long wait at all. She provided pics and more.
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Claire❤️
good and fast support and the app works perfectly :) we also use the klaviyo integration since klaviyo doesn't allow custom themes to use their back in stock function. overall very happy with the app and customer service
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Claire❤️.
Great app and customer service. Quick response and easy to use tools. Our team are very open to new improvements.
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Claire❤️.
Claire was very helpful when I needed help adding the button to my page. I definitely recommend this app to everyone.
Thank you so much for your high approval! If there is anything else we can do, please do not hesitate to contact us. We are delighted to lend our hands. Cheers.
Nona❤️
GREAT CUSTOMER SERVICE. Quick response and solved my questions easily.
App is easy to use and customize
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Nona❤️
Claire, ajudou me imenso e foi muito simpática e muito disponível. Agradeço imenso ajuda da Claire. Merece 5 estrelas
Estamos muito felizes em saber que você está feliz conosco. Estamos empenhados em ser seu parceiro para o sucesso e vamos garantir os melhores serviços para você. Se precisar de ajuda, por favor nos avise.
Vida feliz!
Nona❤️
Great app, if you need to keep track of pre orders and create list specific to your needs, would recommend.
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Nona❤️
Super, el trato fue sorprendentemente rapido y claro. Muy contenta! :) Recomendaré sin duda y por supuesto, seguiré usándolo.
Estamos muy contentos de saber que está contento con nosotros. Estamos dedicados a ser su socio hacia el éxito y le garantizaremos los mejores servicios. Si necesita ayuda, háganoslo saber.
¡Vida feliz!
Clara❤️
Great app with great support from Esther and the team. Would recommend this app to anyone that is trying to retain more customers and can advocate for how easy it was to set up. Thank you
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know. Happy Life!
Nona❤️
Easy to work with and fixed my problem! She even offered additional assistance for me on things I didn't notice. Definitely recommend.
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us. Happy Life!
Nona❤️
Good and fast help from Claire. Problems are solved for now. The app works with Klaviyo which is nice.
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️
Response from friendly and professional staff. They helped me out for free when things didn't go well with the theme
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Esther❤️
pretty easy setup and good prices for the plans. The chat was very very helpful. I see that they care about our opinion because they let you vote on improvement ideas for the app
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️
Very nice and fast response time! Problem was solved within minutes and Claire was very helpful and proactive!
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Claire❤️
Je viens tout juste d'installer cette application. Pour le moment, elle semble répondre à mes attentes. Le service du chat est très réactif et très sympathique, ils m'ont aider lors de l'installation. Je recommande+++
Je suis ravi d'apprendre que vous êtes satisfait de notre service client ! Nous vous remercions pour vos impressions. Si vous avez besoin d'aide, faites-le nous savoir. Nous sommes toujours là pour vous aider. Très appréciée.
Claire❤️
great customer service I haven't tried out the app yet but it seems like it's going to be good as well
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us.
Happy Life!
Claire❤️
Perfect!
Amazing tool, everything as described.
It works great, easy to set up and amazing quality!!
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. Happy Life!
Claire❤️
I just added this to my site. The customer service is second to none. They were very responsive and even helped format some buttons to match our brand.
Thank you so much for your high approval! If there is anything else we can do, please do not hesitate to contact us. We are delighted to lend our hands. Cheers.
Claire❤️
The app was easy to install and when I had troubles the app customer service was so quick to respond!
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. Happy Life!
Claire❤️
The developers where so helpful and quick: they solved the issue in less than 5 minutes! Now the button is working properly on my website
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us.
Happy Life!
Claire❤️
Really quick and support! Tool is good as well and does everything it should and I have got everything I need.
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards.
Claire❤️
The app is simple and easy to use after experiencing some difficulties the friendly people at customer support were very helpful and we resolved the problem. The only changes I would like to see are that customers can't be unsubscribed and messages cannot be manually sent.
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️
Great service so far and the app was quick and easy to install on our website. Love that the app is super affordable too.
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Claire❤️
Would like to be able to change the default country under SMS to Canada, since we currently only ship within Canada.
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️
the button didn't show right away but my customer service rep did a phenomenal job making it happen for me within an hour of notifying them. Thank you Mariadel!
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards.
Claire❤️
The help i received from customer services,Mariadel, was as excellent as expected. Not only professional, but a delight in conversation styled in a way that you could fool yourself in believing she was right in front of you, in person. Thank you again for all your help and in-depth knowledge.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Claire❤️
Restock Alerts helped me successfully attracted many customers. This is an amazing app for those popular products.
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards.
Claire❤️
Je mets la note de 5/5 car le service client a été très réactif et m'a aidé à paramétrer ma boutique. Merci à Catherine pour son aide très précieuse !
Nous sommes ravis d'apprendre que vous avez eu une excellente expérience sur l'application. Votre avis a fait notre journée ! Toute notre équipe travaille très dur pour garder nos clients heureux, mais nous ne pouvons le faire que grâce à des clients incroyables comme vous. Merci encore et nous espérons vous servir à nouveau bientôt.
Nona❤️
I'm still testing this app. But I already received a great customer support to resolve my issue. . .
We’re so happy to hear you had a great experience on our App. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Nona❤️
Beste app ooit!! En super service!! Ben snel en tevreden geholpen en het werkt perfect voor out of stock producten. En snel, en precies in je huisstijl!!
Wauw! We zijn zo dankbaar dat u de tijd heeft genomen om uw feedback met ons te delen. Het is ons een genoegen om klanten zoals u van dienst te zijn. Fijne dag!
Nona❤️
I just added the app so I can't give any feedback as of yet. I did have to seek help getting the button to show up on my site. Mariadel, was very helpful. Thank you!
Hi , it’s great to hear that you had a positive experience on our App. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know to make i perfect.
Nona❤️
Sehr einfaches Setup, super! Mehr braucht man nicht. Auch der Support hat sich direkt gemeldet - wie man es von den guten Shopify Apps kennt :-)
Es macht uns den Tag zu hören, dass wir Ihnen einen 5-Sterne-Service bieten konnten. Wir stellen sicher, dass das gesamte Team Ihr Feedback erhält – sie werden begeistert sein, Ihre freundlichen Worte zu hören.
Nona❤️
Great app and amazing customer service. Really easy to install and easily customizable. Really happy. Thank you!
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Nona❤️
La atención y servicio por parte de Mariadel ha sido excepcional. Ha resuelto mi problema de una manera rápida. Gracias!!!
Siempre es sorprendente escuchar que hemos tenido éxito en nuestro objetivo de brindar a nuestros clientes la mejor experiencia posible. Gracias por darnos la oportunidad de servirle.
Nona❤️
Got super quick customer service when I was lost with a feature. Problem solved in < 2 minutes. Thanks!!!
Dear,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Sealapps Team
Mariadel was so helpful and so quick! I went through at least 3 other similar apps that were so confusing, this is the best restock app, hands down. Highly recommend, especially for non-coders. Thanks Mariadel!
Dear,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Sealapps Team
I am excited to continue to use this integration with my store. Thanks for customer support team to help me quickly install it.
Dear,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Sealapps Team
Me gusta la forma como se es atendido, la verdad es difícil encontrar una app que te ayuden y solucionen tan pronto y de forma tan eficaz como esta, gracias.
Dear,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Sealapps Team
zeer gemakkelijke app en geweldige costumer service. Ik heb veel andere apps geprobeerd maar deze app werkt het beste met de out of stock functie
Hello, Nhyxen Fashion!
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. We noticed that your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share! Have a lovely day!
Kelly | Back In Stock Support