Back in Stock ‑ Notify Me
Cumpre os nossos mais elevados padrões de desempenho, design e integração. Saber mais Abre numa nova janela
Avaliações (622)
Refinar
-
Por classificação
Difficult to be able to explain the need
Hi,
This is Joey, Customer Success Manager from the CWILL team.
I came across your recent review and went back through the conversation you previously had with our support team. I also checked your case with our product team so I could better understand what you were trying to achieve.
I think I understand the situation much better now.
The image area you were using in the email template was originally designed specifically for a logo. Because of this, no matter what type of image is uploaded there, the final display will still be constrained to a relatively narrow, logo-style layout. So simply resizing the image wouldn’t really create the larger visual effect you were looking for.
I also understand now that the image you mentioned was not intended to be a logo, but more of an emotional/lifestyle visual as part of the overall email design.
I’m sorry this wasn’t understood clearly during your previous conversation. Since that area has traditionally been used for logos, our support agent initially interpreted your request from that perspective and didn’t fully understand the result you had in mind.
I’d like to personally take over the follow-up from here.
For example, would you like the image to be displayed more like a larger banner or hero image at the top of the email, similar to this example: https://prnt.sc/29eApLMWG-J-
If this is close to what you have in mind, or if you have any other reference image or email design you prefer, please feel free to send it to me(joey.wen@cwill.com). Even a simple screenshot is enough.
I can then coordinate directly with our product and development teams to see how we can customize the overall email template for you and try our best to achieve the effect you want.
You’ve been using our app for around four years, so I really want to make sure your requirement is properly understood and followed through this time. You won’t need to repeatedly explain the same thing to different people — I’ll personally follow this case for you from here.
Thank you again for your time, and I’ll be happy to help get this sorted out properly.
Best regards,
Joey
Customer Success Manager
CWILL
app gone paid after being unlimited free.
Hi atwoodtoys,
I am Joey, the account manager at SW Back in stock.
I sincerely apologize for the frustration this change has caused. We completely understand that transitioning from a free to a paid model is a significant adjustment, especially when the app is a key part of your operations.
To continue expanding our features, strengthening our infrastructure, and providing the high level of support you deserve, this transition was necessary for us to maintain a sustainable and quality service. We truly value your long-term support and would love to win back your trust. Please feel free to use code BIS50% for 50% off your first month.
Our team is also ready to discuss options that might better fit your specific needs—please reach out to our support desk or email me directly (joey.wen@channelwill.net) so we can help further.
Best regards,
Joey
SW Back in stock
When using the back‑in‑stock notification feature, customer accounts are automatically created, which is confusing and raises concerns about the system’s specifications.
In addition, the admin settings are complex and difficult to understand, and responses from customer support have been slow.
Moreover, the guidance provided by customer support has been inconsistent, with explanations and instructions changing multiple times, which has further increased confusion.
Furthermore, there was a sudden price increase without any prior notice, so we are currently considering migrating to another app.
Hi there,
Thank you for your detailed feedback. We sincerely regret that our app has not met your expectations recently, and we’d like to address your concerns with full transparency.
1. Pricing Transparency: We understand that price changes are sensitive. To ensure our users were prepared, we sent out multiple notification emails starting in early March—over a month before the mid-April transition. We apologize if these messages were filtered into your spam or promotional folders, as we made every effort to provide advance notice.
2. Account Creation Logic: Regarding the 'automatic accounts,' this is actually a subscription record required to track notification requests. In many cases, Shopify automatically lists these as 'customers' in your admin when a new email is captured. It is a standard integration to ensure your customers get their alerts accurately, not an unnecessary account creation.
3. Admin & Support Experience: We honestly apologize for the inconsistent guidance and slow response times you encountered. This is not the level of service we aim for. We are currently retraining our team to ensure unified and faster support moving forward.
We value your long-term support across both your stores. To help ease this transition, please use code BIS50% for 50% off. We would also welcome the chance to have a senior specialist personally review your admin settings to simplify your experience. Please reach out to our support team or message me directly (joey.wen@channelwill.net) so we can make this right for you.
Best regards,
Joey
Account Manager
SW Back in Stock
App doesn't work, when you put things back in stock it doesn't detect it and no emails are sent.
Edit:
App started to work only to spam the same back in stock email to my customers, each customer on the list was sent the email 11x resulting in a huge amount of complaints asking us to stop spamming them.
Hi there,
I’m Joey, the Customer Success Manager at SW Back in stock. Please accept my deepest apologies for the stress caused by the duplicate emails. We fully realize how much this affects your store's reputation, and we take this very seriously.
I wanted to update you that our R&D team identified the synchronization error and completely resolved it on April 3rd. We have since optimized our entire notification logic and added an anti-spam filter to ensure this never happens again. We sent you an email regarding the fix but weren't sure if it reached you.
I noticed you were interested in our new plans before uninstalling. To make up for the trouble and support your business, I would like to offer you a special discounted package or a significant period of free service if you’re open to giving us another try.
Please contact me directly at joey.wen@channelwill.net. I will personally oversee your account setup and ensure your experience is seamless and 5-star moving forward!
Best regards,
Joey
Your app stopped working sometime today after 5am.
When I logged in it said I needed to establish the connection again, I did that.
When I went to my site, the email when available button wasn't showing.
Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices.
They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix.
I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it.
The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake,
I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business.
I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times.
We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free.
To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future.
Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust.
Best regards,
CW Back in Stock Team
App went paid
Hi atwoodtoys,
I am Joey, the account manager at SW Back in stock.
I sincerely apologize for the frustration this change has caused. We completely understand that transitioning from a free to a paid model is a significant adjustment, especially when the app is a key part of your operations.
To continue expanding our features, strengthening our infrastructure, and providing the high level of support you deserve, this transition was necessary for us to maintain a sustainable and quality service. We truly value your long-term support and would love to win back your trust. Please feel free to use code BIS50% for 50% off your first month.
Our team is also ready to discuss options that might better fit your specific needs—please reach out to our support desk or email me directly (joey.wen@channelwill.net) so we can help further.
Best regards,
Joey
SW Back in stock
still shows up after deleting the app. email notifications do not work. doesnt work on variants or on mobile device
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating it must have been. It's disheartening to know that our app did not meet your expectations, especially when you were looking for support and solutions. We take your concerns seriously, and we want to learn more about what went wrong.
Your satisfaction is important to us, and we’d like to resolve any issues you encountered. If you could share more details about the specific challenges you faced, it would help us improve our services and ensure that this doesn’t happen again. Please don’t hesitate to reach out to our support team directly; we’re here to listen and assist you in any way we can. We appreciate your feedback as it guides us toward making necessary improvements.
Thank you for giving us the opportunity to address your concerns, and we hope to make this right for you.
Really bad experience! An error in the app meant that items that are not tracked in Shopify also showed as out of stock, which we did not discover for a week and subsequently lost a lot of sales! After contacting their support departement, the issue has still not been fixed even days later! The app has now been deleted and replaced with another alternative.
Hi Ellen,
I am very sorry for the delay and the inconvenience it has caused you. We checked the problem and our button needs to track the inventory to determine whether the product is on sale, but the product does not track the inventory, and our database obtains that the inventory of the product is all negative, so it is judged to be out of stock. I know your opinions and feedback are valid, but please know that we are doing our best to give you a better experience with the app and to help you earn more sales. We have sent you an email to make amendments to this, Ellen, please write us back. Thank you so much.
Happy Life!
Claire
Terrible customer support. Nona the support bot, contradicted herself by staying that you need to enable the sell out of stock button when you use this app to function, then said you do not need to do that, then said she would have to check with the development team. meanwhile the app hasn't worked since we installed it over a week ago, and my customers have been able to so purchase items out of stock since the app has been installed. Nona would not answer direct questions. extremely frustrating. SO I emailed support directly, let's see how that goes.
Update: and from your reply, still the issue I have experienced was not addressed. the out of stock button was not functioning on most of my products, and the ones that it did function on the app was allowing people to buy out of stock, Instead of replying to a review to CYOA you should direct customer support to respond to my direct email of support and get this fixed. that's where your energy should go.
Hi Skull and Bones,
We are so sorry to hear that you have had a bad experience with our app.
If the Continue selling when out of stock button is enabled in the Products section of your Shopify admin, our button will not be shown and also the item can be purchased. If you use our anther feature in the app called Display the buttons even Continue selling when OOS, then our button will be shown and also your customer can purchase the item.
We are deeply sorry for the confusion and inconvenence we brought you. Should you need further support, please feel free to contact us and we will spare no effort to help you.
Wish you a nice day.
Esther
Now that I have been using the app for over a month, the test email and text doesn't work and I have many customers claiming that they never received a notification. When I emailed them screenshots of the problem, they denied there was a problem and then 2 hours later they said they needed time to research it. I deleted the app and went back to the Back in Stock app which costs more but never stopped working.
Hi there,
We really apologize for the inconvenience that we have caused you. Please know that this can be sorted out. Please give us another chance to work on this. We will always wait for your return. Thank you for understanding.
We wish you all the best
CW Back in Stock Restock Alert Team
