Emotive: SMS Marketing

Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using SMS marketing.

I was disappointed that they don't use their Attribution software for more accurate analytics on the SMS side.

We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end.

Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive.

I highly recommend Emotive for anyone looking for a dependable and efficient SMS marketing solution. They have consistently delivered great results for us, making them an invaluable part of our marketing efforts.

We couldn't be happier with the services provided by Emotive! Their SMS platform is user-friendly and incredibly effective for our marketing campaigns. Jun and Nikki have been fantastic to work with; anytime we need assistance, they are quick to provide updates.

Our SMS campaigns have proven to be an excellent way to reach our customers quickly and effectively. Highly recommended for any business looking to enhance their SMS marketing strategy!

Highly recommend working with emotive! They helped grow my SMS subscriber list and increase conversion through SMS marketing! They have a very hands-on approach and assign you a member of their team to remain in touch with and depend on. Overall great experience and look forward to continue working with them.

We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and show exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI.

We tried out several smaller platforms and and one larger SMS service before finding Emotive (somehow). It's been great so far. The platform is built out with every feature in mind, and the customer success team is a huge perk. The sales team was also very knowledgable and helpful with the onboarding.

Our revenue from SMS has gone up literally 15x since switching from that larger platform to Emotive. Highly recommend If you're a small brand looking to scale up your SMS. It's worth the investment in my eyes

Emotive is absolutely the best SMS platform that there is. I have tried basically all of them and this has been my favorite. Two-way messaging was essential and their UI is fantastic. Also, they have a great CS team that is always there to help me. I can customize the workflows easily and it integrates so well with Shopify.

As a small business owner, I can confidently say Emotive has the worst billing practices I’ve ever dealt with. After missing a payment, they tried charging my card 29 times in one month. Yes, twenty nine. When I finally made a one time manual payment, they took that as permission to keep using that card for future charges, even though it was never saved or authorized for ongoing use.

They brushed it off like it was no big deal and hid behind their contract. No accountability. No ownership.

I get it. Everyone deserves to be paid. I’m a small business too. But this kind of behavior is shady and unprofessional.

I’ve already shared my experience with a business group of over 200,000 members and I’ll keep speaking up. If you're considering using Emotive, think twice. There are better platforms out there that won’t mishandle your payment info or your trust.

Emotive's onboarding experience is second to none. They took the time to understand our specific business goals and tailored their training accordingly. Their support team goes above and beyond, offering creative solutions and always being available to answer our questions.

Here have been our pros and cons of Emotive:

Pros:
Great customer service and representative team- every member I've worked with on our service has been fantastic.

The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so.

It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times.

They paired us up with a similar company to review what they were doing which was a fantastic aid.

Cons:
You cannot leave their contract and are essentially signing onto a year-long contract.

Currently there are more companies doing this type of advertising and customers are more likely to unsubscribe as opposed to email. We've had several customers be disappointed that they could not call us, or had to explain why we had an American # when we are based in Canada.

Overall, we would recommend them but be aware you are signing up for a year long term and will need strategy on new customer acquisition and for ways to collect phone numbers, which isn't always easiest at times. However, their team has been very helpful.