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AVOID at all costs. I wish I read the reviews before engaging with this company. Buggy unreliable SMS and overpriced for what they offer. Shady business practices.
They are very shady and require a 1 year term contract, which they sneakily add in about the auto renewal is 1 year, and unless you notify them 30 days before the renewal date they don't let you out of the contract for the full year and "require" you pay the rest of the year, even though its billed quarterly+monthly.
I was reviewing their terms on their website and can't even read because their UI is purposely black text on black screens, making it very hard to read. Cannot believe this company. AVOID.
Hi, Joycoast. We're sorry to hear about your experience and appreciate you sharing your concerns. It's clear that we did not meet your expectations, and we apologize for any inconvenience caused. Your feedback is valuable, and we will use it to address these issues and improve our services. Thanks for taking the time to provide your honest review.
Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.
Hi, Max Sweets. We're sorry to hear about your frustrations with our service. We understand your concerns about attribution, support, and contract terms. We appreciate this feedback and will use it to make necessary improvements. Thanks for taking the time to share your experience with us.
We really love using Emotive. It makes SMS marketing super seamless.
Their support and onboarding team is fantastic, they are extremely helpful in ensuring your team is taking full advantage of all of the features to maximize ROI.
Emotive is definitely one of the better SMS platforms we've used (and we've used quite a few). The dashboard has a great layout, and it has all of the features we need to launch successful campaigns. The pre-built flows are super good on their own and easy to customize to your brands needs.
So far everything has been great, but the only feature I would like to see is a cost calculator to show the estimated cost for the campaign before it has been sent.
Thanks for this wonderful feedback! We're glad to hear that Emotive has made SMS marketing seamless for you and that our support and onboarding team have been so helpful. It's great to know you find the dashboard layout and pre-built flows effective. We appreciate your suggestions. Thanks for being with Emotive. 😊
Emotive is a great introduction to sms/mobile marketing. Very hands-on and invested in growing your business and connecting with your customers. Highly recommended.
Thanks so much for your recommendation. We're glad to hear that Emotive has been a great introduction to SMS marketing for your business. It's our goal to help brands like yours to grow and strengthen your connection with your customers, and we're happy to be a part of your success. 😊
Emotive has been great at working with us to ensure we are happy with the results. JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas. We highly recommend emotive for sms marketing.
Thanks so much for this wonderful feedback. 😊 We're delighted to hear that you've had a great experience with Emotive and that JC has been so hands-on with your SMS marketing. We’ll make sure to pass along your kind words to him. 👏
We’re here to keep the momentum going. Thanks for recommending us! ✨
Great customer support. Always there to hop on a call or send ideas to help grow our brand.
Wow. We're grateful for this validation and so happy to hear you appreciate our Emotive team. Thanks for the feedback. 😊
Great customer support and customization. Their team helps with creative and copy, which is extremely helpful for lean teams. They are very accessible as well.
Hi, Trina! Thanks for the great feedback! 😊 We're so happy that our customer support and customization meet your needs. It's wonderful to know our help with creative and copy is beneficial for lean teams. We're always here for you.
The team at Emotive give an efficient and personalized touch that helps my company reach our customers in a powerful way that drives connection and sales.
Wow. Thanks for sharing your experience! We're happy that our efficient and personalized touch helps The Original Footwear connect with customers and drive sales. We're here to support you every step of the way. Appreciate your trust in Emotive! 😊
The Emotive team is on top of it. Very responsive and follow up quickly. Easy to use and effective.
Thanks for this great feedback! We're glad to hear that you find our team responsive and the platform easy to use and effective. Thanks for choosing Emotive! 😊
Ryan, Jen, and Mhira are amazing! They held our hand through every step of the process making it such a wonderful experience. We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless.
Thanks for the great feedback! We're so glad to hear that the Emotive team made the process seamless and enjoyable for you. It's awesome to know that their support helped ease your transition into the SMS/MMS world. Thanks for choosing Emotive. 😊
