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Emotive is our go-to SMS app. The program is super easy to use, and the support we get is unreal. With an account rep, and a dedicated copywriter there is nothing missing with this app. They are able to help us plan out sales to run, they give us information on performance, THEY WRITE COPY WHICH IS HUGE! Not only that, but they respect that we are a small company and have been incredibly helpful in making our money go the farthest and ensure our ROI is what we want!
Cannot recommend more!
Thanks for this fantastic feedback. We're thrilled to be your go-to SMS app and that you find the program easy to use. It's great to hear our support team, account rep, and dedicated copywriter have been so helpful in planning sales and maximizing your ROI. We appreciate your high recommendation and are here to support your success! 😊
Emotive is great. It's an extremely useful tool to reach out to customers and is easily manageable and understandable with the tools and reports available. Support is also very quick to respond and has valuable solutions to any issues that arise.
THEY WILL LOCK YOU INTO AN AUTORENEWING 12 MONTH CONTRACT WITH CONFUSING CANCELATION RULES (The most expensive rate on the market)
Go with klaviyo, omnisend, attentive, or a slew of other better priced and more user friendly options
Worst experience using a software I've ever had.
We had a year long contract with them beginning in January '23 and as December rolled around we decided to start split testing a few different SMS platforms and ended up deciding to stick with Omnisend.
I let emotive know and they told me since I didnt give them a 30 day notice prior to our CONVERSION DATE (November 22), which is nowhere in the contract whatsoever that my contract was going to renew for another 12 months automatically.
After asking them to work with me for a week they told me im just going to have to continue paying the $3,000 monthly to them until another year rolls around.
BEWARE of this shady company
Have been with Emotive for 2 years now, really like their hands of support approach. Also, the ability to use a normal phone number vs. short code is huge for a personal touch to the brand. Overall really solid experience!
Elevate your SMS marketing with Emotive! Emotive has revolutionized the way we interact with our customers. We've seen a great ROI and it's been an crucial part of our marketing strategy.
You guys have really created an excellent product and have a great support team. Easy to use and very intuitive.
Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.
Hi, Max Sweets. We're sorry to hear about your frustrations with our service. We understand your concerns about attribution, support, and contract terms. We appreciate this feedback and will use it to make necessary improvements. Thanks for taking the time to share your experience with us.
The app works really well. The only downside it that you will need to use 2 platforms (emotive and wisepop) and that can get confusing. The team at emotive is really helpful.
I've used Emotive for about two years and overall it's been a great product that has undoubtedly boosted revenue. They provide marketing helps thanks to an account manager and copywriter which is useful for small businesses who don't want to hire people otherwise. Emotive is also constantly adding new products and making improvements. Overall recommend.
We've been using Emotive for almost 2 years now and we couldn't be happier with the decision. They have an amazing Customer Success team and tech support. More than anything else, the SMS solutions perfectly compliment our overall marketing strategy. We highly recommend Emotive to anyone looking to have great success in SMS marketing.
