レビュー (17)

総合評価
3.2
評価レベルごとの件数
  • 評価の82%は5つ星です
  • 評価の0%は4つ星です
  • 評価の0%は3つ星です
  • 評価の6%は2つ星です
  • 評価の12%は1つ星です
2024年11月14日

I installed this app after seeing a YouTube influencer’s recommendation, but it's been a huge disappointment. First, once you start subcription, all series will automatically be on but there’s no option to pause some of them, which is really inconvenient. I already have a pop-up set up, but this app forces you to use their pop-up, which isn’t aesthetically pleasing.

When I initially tried to pause the series, it wouldn’t work. I reached out to support, but instead of addressing the issue or listening to my needs, they insisted I use their pop-up instead of my own. After several emails (with long response times), the support team still refused to help me pause the series until I mentioned canceling my subscription—only then did they offer assistance. Even after that, about a month later, the series suddenly started displaying on my website again, despite showing as paused, which is a really frustrating bug.

This experience with their support has been the worst I’ve had with any Shopify app. Most support teams I’ve interacted with have been helpful and attentive, but this was completely the opposite. I recommend looking into other options, as there are plenty of apps out there with better functionality and support.

WonderlandByLilian
アメリカ合衆国
アプリの使用期間:6ヶ月
2021年8月9日

Love this app! So simple and straightforward to use, with all the features you need to work from your phone. Beautiful templates, quick setup, and automation. I am so happy I found exactly what I've been looking for.

brightamos
アメリカ合衆国
アプリの使用期間:2年以上
EngageMessageが返信しました 2021年8月9日

Thanks so much for sharing your experiences with us! 🤩

We build this app is to make marketing super easy on the go. We are more than happy to hear your positive feedback. Hope to hear more good results from you soon!

2021年12月9日

This app is already so good, it does everything you need with automation can't wait to see where they take it!

LoveYours Jewelry
アメリカ合衆国
アプリの使用期間:約2年
EngageMessageが返信しました 2022年5月18日

Thank you so much for your lovely review and for choosing EngageMessage!

We're so happy to hear that you've had a wonderful experience with our product so far:) Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our app.

Thanks again!
EngageMessage team

2022年5月18日

This app is absolutely amazing! It saves me so much time and work with the automated marketing for social media, emails, and texts. I love the product automatic posts from my Shopify store to my Instagram and Facebook pages. It does it all, I just have to tag the products and that's it. I did this process manually and it is very time consuming. The text and email tools are amazing too. I love the email sequences and the coupon tool! It does the job of a marketing and social media assistants all in one! Max is a great help always!!! He responds almost immediately and always helps with anything that is needed. He always goes the extra mile. I highly recommend SMS, FB, IG & Email Marketing!!!

Bonlemon Market
アメリカ合衆国
アプリの使用期間:約2年
EngageMessageが返信しました 2022年5月18日

Thanks SO MUCH for leaving us such a sparkling review! We really appreciate it!

It means so much when our best customers share their experiences. I'm so happy that I'm able to meet your expectations and provide the assistance you need.

Nothing is better than seeing our users benefiting from our app and service. It gives us every motivation to continue developing our app.

Thank you again!
-Max from EngageMessage

2022年6月11日

Fantastic app. Very automated and user friendly compared to similar apps and amazing customer service. They’ve been very helpful and I can’t recommend it enough! The only thing I would like to see is more formatting capabilities on the mobile app, but other than that I wouldn’t change a thing.

Permatan Co
オーストラリア
アプリの使用期間:1年以上
編集日:2022年12月2日

This app helped me sort out my email marketing. email marketing felt hard before I started using Engagemessage. It has been great for my business.
Max has been really helpful and very responsive right from the start. The customer service is exceptional.
I would highly recommend Engagemessage.

Lotion Bar
オーストラリア
アプリの使用期間:1年以上
2022年10月23日

Max at EngageMessage has been incredible always going to the extreme to help me with any questions and concerns. A+++ service

Ollie n Sage
アメリカ合衆国
アプリの使用期間:約1年
2021年11月10日

This app is perfect for our shop - super easy to use and the team at Engage is very helpful!! From the first day we met Max, he has been so kind and has helped answer all of our questions and even suggested special features and popular services for us when we asked! Recommend for sure!!!

THISHAUSE
カナダ
アプリの使用期間:約1年
EngageMessageが返信しました 2021年11月17日

Thanks so much for giving us a sparkling review! It means so much when our lovely users share their experiences. We're so glad to hear you've had a wonderful experience with our team!

Happy selling!
-Max

2023年8月28日

EngageMe is a life saver. Best app to send out email marketing and great in-app features that helps grow your business. For instance, pop-ups, Rewards systems, notify when stock is available, and much more. And their tech support is very responsive and quick to perform. Highly recommend.

CandalBeauty
カナダ
アプリの使用期間:5ヶ月
2024年11月29日

The aesthetic of this app is simply beautiful, and initially, it seemed to integrate well with Shopify. However, I am giving it 2 stars because of a few significant issues.

First, the communication time for customer support varies widely. While the app advertises 24-hour chat support, this claim is misleading since response times often take hours and sometimes even days.

Second, the pricing plans are quite expensive for SMS, especially for fewer than 100 contacts. This issue is compounded by the fact that you can't use all of your own imported contact information. I imported my email and phone numbers from a previous list but was told some of the numbers couldn’t be used.

Lastly, canceling your subscription is overly complicated. You cannot cancel it yourself; instead, you have to wait for customer service to respond to your email request, which can take a frustrating amount of time.

While the design and initial integration are strong, these shortcomings significantly impact the user experience.

Chelle's Haute Seat®
アメリカ合衆国