Post-Purchase Survey Questions
A branded multi-question post-purchase order confirmation page survey boasting 50%+ completion rates with follow-up question functionality.
Most of your revenue can't be attributed by pixels alone. Power attribution and marketing ROI with a "how did you hear about us?" survey.
Question Stream Multi-Question
Multi-question workflows powered by programmable rules. Utilize single-response, multi-response, or open-ended question types.
Over Enquire Post Purchase Survey
Add an EnquireLabs' Post-Purchase Survey to your checkout & get 14 free days of customer survey insights. Trusted by 500+ Shopify Plus stores!
Install the number one rated post-purchase survey app and start building your proprietary dataset of customer insights for free; we're confident they'll show you the value that brands like Skims, Outdoor Voices, Mack Weldon, and Boll & Branch get from their EnquireLabs' post-purchase surveys every day.
Works with both Shopify and Shopify Plus order confirmation pages.
What Can You Do With Post-Purchase Surveys?
- Marketing Attribution: Ask "How did you hear about us?" or "When did you first hear about us?" to get attribution feedback direct from your customers. Follow up customer responses with open-ended or multiple choice questions.
- Conversion Rate Optimization (CRO): Ask "Why did you place an order today? or "How was your shopping experience?" to gather insights on ways to optimize your website shopping experience and increase conversion rates. Use open-ended questions as follow-ups to suss out the details!
- Personalization & Segmentation - Ask "Is this a gift?" or "How would you describe yourself?" & push the responses to your email service provider (e.g. Klaviyo) to automate personalized flows to increase ROI.
- Customer Research - Ask "What product should we make next" or "What age group our you in?" to learn more about your customers, optimize your product roadmap, & increase customer LTV.
- Customize your survey question from our default “How did you hear about us?” attribution survey to one built for conversion rate optimization (CRO), email segmentation, or customer research.
- Add open-ended or multiple choice follow-up questions to improve clarity of responses. (i.e. "How did you hear about us? Influencer. "Which influencer?")
- Randomize the order of responses
Compare Survey Responses With Last-Click Referral Sources & UTM Parameters
For improved attribution modeling, compare survey responses to referring URL & UTM parameters. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.
- Alloy Automation
- Google Analytics
- Recharge Payments
- Shopify Flow
The Power of "Where Did You Hear About Us?"
With many of your orders coming from direct and branded search, it’s difficult to understand what’s really working. Whether you're advertising via Influencers, Podcasts, or TikTok, once implemented a post-purchase attribution survey will become part of your marketing arsenal.
Question Stream (Private beta)
Build multi-question survey workflows that get presented to your customers over time. Send us a message for access!
- Google Analytics,
- Shopify Flow,
- google tag manager,
Bekijk de app in actie
Ontdek hoe de app werkt in een voorbeeldwinkel.Bekijk voorbeeldwinkel
Prijzen Gratis proefperiode van 14 dagen
* Alle kosten worden in USD gefactureerd. Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.
Meest recente recensies
They've been awesome. While we've had a couple of technical difficulties along the way, they have absolutely killer support and are quick to help us out and get us anything we need. The insights from the app have also been hugely helpful for us
I waited until the iOS update to use Enquire, and now I regret I didn't sign up sooner. I am a big fan after 1 month on the product. Enquire is confirming the concerns I had, and with this data, we are looking to new tactics. Their many integrations makes their solution best-in-class, and their price point is super advantageous to the customer. In our 'other' response field, we are seeing new channels we never were aware of. And we are linking our standard replies with Klaviyo for super powerful emails that are highly personalized. I work with a lot of tech and always look into who is behind the company. The founder Matt is an incredible person, I love caring smart founders. Can't wait to link this to BigQuery and get some next level reporting. High recommendations, definitely add this to your marketing stack. It's 2021, you really need it...
This app is really wonderful for any brand looking to get direct feedback from their customers. Setup is super intuitive, and engagement has been really impressive. As a new brand, this has helped us immensely into gaining visibility into where our very first customers heard about us, and what drove them to convert.