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This app is good for product sourcing and their customer service is nice as well. I would recommend it for anyone who wants to start a good dropshipping business.
The app is easy to use but I wish the collections on the shopify store synced without reaching out to Support.
Thanks for your approval and feedback! We are happy to hear you're enjoying our platform and service!
The shipping and processing times are no where near what they are advertising. I have orders that have been waiting to process for over a week at a time. I have paid for express shipping and it is not express but I am scared to not pay for it because I do not want my orders to be further delayed. Even the shipments that are processed out of there Chino Facility take a long time. I am just disappointed.
Update: this supplier continuously fails to deliver then they beg you to remove the unfavorable review playing on your heart strings saying it effects their salary and their boss is going to be upset blah blah blah. Beg you to take it down before the resolve the problem with promises to do better. I refused. Business owners need to know what they are dealing with.
My recent issue is they shipped the wrong product and on top of that short shipped the order to boot. I provided pictures, reiterated the issue at least 6 Times, broke it down into bullets to make it easier to follow and understand in
various emails all for them to come back asking for pictures and asking me to confirm what size needs to be shipped. Because I wasn’t being clear. So not only did the order not ship timely, it shipped wrong and their customer service team is purposely being obtuse or they have a real problem. I now had to refund the customer for the entire order. I am asking for a refund for the i shipped product and an escalation contact. Let’s see if that goes anywhere. I’ll be back with a third update on how they resolved this
Third update: I was finally able to have this resolved. They reshipped the order ( fingers crossed it goes well) and provided me a refund since I also had to refund my customer. Lily the escalation contact stepped in and her communication is very precise and clear and I appreciate that. it went a long way with de-escalating the situation. I am satisfied with the outcome of my dispute
If you enjoy giving refunds then this the app for you. If you don't like giving refunds then stay away from this app. 3 orders two late deliveries for refund. Yes they do have some good products but it's not worth dealing with customers who have not received their order for 30 days. They are pretty much a drop shipper too, when you order they have to wait for the company that actually has the product to ship it to them then they send it out to your customer. You might as well go with Alliexpress if you don't mind making your customer wait 25-30 days for delivery. Me, we don't operate that way our customers rely on us to deliver a product in a reasonable amount of time. Because of EPROLO my reputation on eBay and my store has suffered. I will never use another china distributor ever again. If you just do some research you will find some good distributors who are in the USA ProductPro for one, check them out. I said all that to say this, STAY AWAY FROM EPROLO if you care anything about your reputation.
Thank you for your review. Please note that fast shipping is the US express shipping method, your orders were delivered in 20-25 days are shipped via ePacket which is much slower. Thanks
Highly instructive interface, very user friendly, looking forward to shift permanently on the services. They set in up in a way that you get all the answers you need as soon as you install and start using. On top of that they seems to be winning over competition - price efficient. >Looking forward for continuity
Thanks for your approval and feedback! We are happy to hear you're enjoying our platform and service!
im still learning how to use this app so far everything looks great love the products eprolo rocks!!
I used this app to fine good products in woman collections and is very useful , the time to shipping is accurate
I really like eprolo app! large choice of products simple and easy import and above all free delivery
excellent
fullfill my dream
DO NOT USE OR YOU WILL REGRET IT.
@shopify PLEASE REMOVE THEM FROM SERVICE.
THEY DONT DELIVER ON THEIR PROMISES AND THEIR STOCK QUANTITIES ARE WRONG.
They don't reply to you within 1 hour they don't have 24/7 customer support. they provide fake shipping tacking numbers like these 2 here.
https://t.17track.net/zh-cn#nums=DY0100044943736&fc=190208
https://t.17track.net/zh-cn#nums=33XHE280394101000935105&fc=1151
They don't work properly./ They're unreliable and untrustworthy. DO NOT USE.
And they still haven't delivered 1 of my orders@@@